Where can I buy parts for old wood stove?

[kevinkevin]

Hello,

I have asked local stove company to come to inspect our wood stove: Arrow L-039759
And a person from the company came to inspect.

I was not in there when the person came to check.
He talked to my uncle, and my uncle talked to me later what he said to him.
So I don't know 100% what he said.
Acoording to my uncle, the guy said that our stove is in good condition, and we need to replace just few parts.
Below are what they need to replace. (I attached a picture of their writing, so you can see better)
8inch 66 Telescope pipe : pipe from stove to ceiling
Metal Panel inside Damper : Triple wall
Door Lovver(I’m not sure what it is. It should be typo) slide panel
Top refab insulation

However after he left, I got a email from the company like below saying that we have to install new stove.
Stove #1 would need parts that are not available any longer and also is not an manufactured home approved stove, the pipe for sure needs replacing
and an mobile Home approved stove, as well as a properly sized non-combustable hearth with an outside air installed per man. Home requirements with
an approved MH stove & pipe youd be looking at starting @ 6,500.00. if we correct the hearth you would be looking at an additional 1250.00 to remove
& replace current hearth and install Backerboard and a ceramic or porcelain tile hearth approx. 4’X4’ size.

Can you please let me know if we can't really get parts for the stove, and do we really need to replace the stove?
We think that they just want to make more money by asking us to install new stove.

Thank you.

 

[Eman85]

They are a business that has insurance and are liable for work they do. They are telling you that by the guidelines your stove and installation isn't correct. As far as parts go do the google and see what you find. Call your insurance company and see what their take on it is. I'd say they wouldn't like the install.

 

[bholler]

Hello,

I have asked local stove company to come to inspect our wood stove: Arrow L-039759
And a person from the company came to inspect.

I was not in there when the person came to check.
He talked to my uncle, and my uncle talked to me later what he said to him.
So I don't know 100% what he said.
Acoording to my uncle, the guy said that our stove is in good condition, and we need to replace just few parts.
Below are what they need to replace. (I attached a picture of their writing, so you can see better)
8inch 66 Telescope pipe : pipe from stove to ceiling
Metal Panel inside Damper : Triple wall
Door Lovver(I’m not sure what it is. It should be typo) slide panel
Top refab insulation

However after he left, I got a email from the company like below saying that we have to install new stove.
Stove #1 would need parts that are not available any longer and also is not an manufactured home approved stove, the pipe for sure needs replacing
and an mobile Home approved stove, as well as a properly sized non-combustable hearth with an outside air installed per man. Home requirements with
an approved MH stove & pipe youd be looking at starting @ 6,500.00. if we correct the hearth you would be looking at an additional 1250.00 to remove
& replace current hearth and install Backerboard and a ceramic or porcelain tile hearth approx. 4’X4’ size.

Can you please let me know if we can't really get parts for the stove, and do we really need to replace the stove?
We think that they just want to make more money by asking us to install new stove.

Thank you.

View attachment 324974

View attachment 324975

Yeah looks like quite a few issues with that install. I would most likely not be willing to work on it without fixing the issues either. And if the stove isn't approved for use in a manufactured home they would be making them selves liable by working on it

 

[Trevor Tahclep]

In my area that type of setup would quickly be condemned by the fire department inspectors who normally come around every 4-5 years. When I switched insurance company they sent their own inspector who meticulously inspected stove, double wall pipe and chimney, he read and noted the stove tag and checked distances etc., and all components. My setup was 100%, however he did mention he regularly turns down older installations until either corrections are performed, removed or replaced.

 

[kevinkevin]

They are a business that has insurance and are liable for work they do. They are telling you that by the guidelines your stove and installation isn't correct. As far as parts go do the google and see what you find. Call your insurance company and see what their take on it is. I'd say they wouldn't like the install.

I saw a manual of the stove, and I checked that it can be used for manufactured house. If we can get parts, and if we can repair snd install right way, I think everything will be fine.

 

[Trevor Tahclep]

An incredible quantity of these older stove companies went out of business many many years ago, most dealers would not carry parts for these old timers as just not worth it for them, inventory costs $$$ and they will carry parts for current brands and models that they can turn over several times per year and get a decent profit margin on these parts. Many of the older defunct brands had no money for R&D and even less to obtain certifications to meet upcoming standards, this normally contracted out to third party independent specialists. They died or disappeared naturally. Perhaps the stove company in your case still does exist, surely if you have the manual there has to be an address or phone #, start there, if they are still in business they surely can help you.

 

[kevinkevin]

An incredible quantity of these older stove companies went out of business many many years ago, most dealers would not carry parts for these old timers as just not worth it for them, inventory costs $$$ and they will carry parts for current brands and models that they can turn over several times per year and get a decent profit margin on these parts. Many of the older defunct brands had no money for R&D and even less to obtain certifications to meet upcoming standards, this normally contracted out to third party independent specialists. They died or disappeared naturally. Perhaps the stove company in your case still does exist, surely if you have the manual there has to be an address or phone #, start there, if they are still in business they surely can help you.

I think they move to Australia. I guess they are not any more usa.

I guess I can ask welder to make the missing parts

 

[Trevor Tahclep]

Does this stove still have a its certification label on its rear, there may be usable info there.

 

[kborndale]

Arrow Wood Stove Parts & Accessories

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pellet-stove-parts-4less.com

 

[kevinkevin]

Thank you for the website. However I coudn't find the parts that I'm looking for.
By the way, I attached a picture of label on backside of the stove.
Plelase let me know if there is no way to find the parts for this stove.

Among the list the thech gave to my uncle
I can easily find parts for 8inch 66 Telescope pipe : pipe from stove to ceiling & Door Lovver.

However, I don't know what below parts refer?
Metal Panel inside Damper . Triple wall
Top refab insulation

Like I mentioned, I was not there when the tech came to inspect.
Can you let me know what it is?


Thank you.

 

[bholler]

Well clearly it's suitable for mobile home use atleast

 

[kborndale]

Being that it says right on the label that it's approved for mobile homes i wouldn't trust that company at all. I would call and ask them why they say it isn't approved when it says on the UL tag that it is just to see their response and then look for a different company. This one are either liars or stupid and I don't want either of that working on my house.

 

[kevinkevin]

Being that it says right on the label that it's approved for mobile homes i wouldn't trust that company at all. I would call and ask them why they say it isn't approved when it says on the UL tag that it is just to see their response and then look for a different company. This one are either liars or stupid and I don't want either of that working on my house.

My uncle told me that the tech said to him that it is good stove, and can be repaired.
However, like I mentioned, the company sent me an email that we have to replace.
That is the reason that we can repair if we can find the parts.

 

[Trevor Tahclep]

The Underwriters certification tag gives important information, it gives you the model and serial # and installation clearances, etc., etc.. The manufacturing date normally should be on the tag also. This looks like a very old stove, probably best to move on to a current EPA 2020 certified stove and have piece of mind.

I would not put $$$ in to it if it is 25 years old or more.

 

[Trevor Tahclep]

My uncle told me that the tech said to him that it is good stove, and can be repaired.
However, like I mentioned, the company sent me an email that we have to replace.
That is the reason that we can repair if we can find the parts.

A reputable company/retailer/ with servicing expertise does not put its reputation and insurance certification at risk, I would certainly take their email very seriously as it is that important.

This is basically the same scenario as a old car, something will give out again and again and again on the old car, long term it is cheaper to get rid of it and buy another one.

 

[kborndale]

My issue with the company is the UL tag clearly states the stove is mobile approved and they told him it is not. I agree that replacing the stove is the best course of action and is what I would do, but I would not use that company as they are either straight up lying, or didn't care to check and just assumed it wasn't. Either way I wouldn't let them in my house.

 

[Eman85]

Yes it says MH approved and there's a date of 1982 on the stove, many things have changed since 1982.
It's the old story of it's your home, your responsibility and you can do what you want. Just be prepared if or when things go wrong one way or the other.
Those that want to condemn a business from a post on a forum with second hand information need to go in business for themselves for a while.

 

[Trevor Tahclep]

At the complete bottom of the tag left side of the photo I can read the date of manufacturing section but not the date itself, is it still imprinted in that tiny rectangle and what is that date ?

 

[kevinkevin]

I was there today to check the stove. I think I can make the missing part easily from welder. I took video showing inside the stove. I will upload later for you to able to see. Do you know how can I upload a video?

Thank you.

 

[kevinkevin]

Video for showing my stove:

I was there today to check the stove, and my uncle showed me what the tech mentioned.
A metal sheet which is supposed to be on top portion of inside oven which prevent overheating.
We found 2 piecies of metal sheet inside the oven which might be the missing part.
Even if it is not the part, I think I can ask welder to make metal sheet for the size.
Please let me know if we need to use certain type meterial of metal.

Except that, there was thick metal plate each side side of inside stove to prevent heating.
On both left and right side, there was just 1 thick plate each.
And on back side, there was 3 metal plate on left back side. However there was only 1 metal plate on right back side.
I can get missing plate easily from meal supply company.

And door handle to ash tray is missing.
However I can fix it easily either by using a metal or wood.

The tech guy mentioned about pipe.
Can you tell me that if we need to change the pipe?
It looks like the pipe is new.
I guess the previous home owner also hired stove expert to install it.

Overally, I felt that the issues that they mentioned is not true or over stated.
I think I can fix myself.
Pelase let me know what do you think.

I attached a manufal of our stove.

Thank you.

 

[bholler]

Video for showing my stove:

I was there today to check the stove, and my uncle showed me what the tech mentioned.
A metal sheet which is supposed to be on top portion of inside oven which prevent overheating.
We found 2 piecies of metal sheet inside the oven which might be the missing part.
Even if it is not the part, I think I can ask welder to make metal sheet for the size.
Please let me know if we need to use certain type meterial of metal.

Except that, there was thick metal plate each side side of inside stove to prevent heating.
On both left and right side, there was just 1 thick plate each.
And on back side, there was 3 metal plate on left back side. However there was only 1 metal plate on right back side.
I can get missing plate easily from meal supply company.

And door handle to ash tray is missing.
However I can fix it easily either by using a metal or wood.

The tech guy mentioned about pipe.
Can you tell me that if we need to change the pipe?
It looks like the pipe is new.
I guess the previous home owner also hired stove expert to install it.

Overally, I felt that the issues that they mentioned is not true or over stated.
I think I can fix myself.
Pelase let me know what do you think.

I attached a manufal of our stove.

Thank you.

To me the pipe looks like air cooled chimney which usually isn't suitable for use with a stove. But it's impossible to tell from that pic

Never mind after looking at the manual it looks like it's the right pipe. Very odd

 

[kevinkevin]

To me the pipe looks like air cooled chimney which usually isn't suitable for use with a stove. But it's impossible to tell from that pic

Never mind after looking at the manual it looks like it's the right pipe. Very odd

Can you let me know how can I check if it is air cooled chimney or not?

Thank you.

 

[kevinkevin]

A reputable company/retailer/ with servicing expertise does not put its reputation and insurance certification at risk, I would certainly take their email very seriously as it is that important.

This is basically the same scenario as a old car, something will give out again and again and again on the old car, long term it is cheaper to get rid of it and buy another one.

However, wood stove is simple and stright forward compared with car. If we repair all the tech pointed, I can't think about any possible issue the old stove can make. I don't know well about stove. Please let me know if there is something that I have to consider.

 

[Trevor Tahclep]

From the video you can see the warped steel components, this stove was over fired many many times which IMHO = compromised. Personally I would certainly not use this thing in my home and with that setup my insurance would not pay if I did and had a mishap.
How old is this thing ?
From the picture I can not clearly determine if the stove pipe is galvanized, stainless or what exactly, however it does not look like appropriate stove pipe. If it is galvanized do not use it as it will emit toxic gases.

 

[kevinkevin]

From the video you can see the warped steel components, this stove was over fired many many times which IMHO = compromised. Personally I would certainly not use this thing in my home and with that setup my insurance would not pay if I did and had a mishap.
How old is this thing ?
From the picture I can not clearly determine if the stove pipe is galvanized, stainless or what exactly, however it does not look like appropriate stove pipe. If it is galvanized do not use it as it will emit toxic gases.

I don't know exactly how old it is. I guess it is 40 year old or less because UL REPORT date is 9-29-82