L
Lousyweather
Guest
Ok, a tech makes an appointment to fix (non-warrantee) a pellet stove, and gives the stove owner a window of time to expect him...say, 11am-2pm. The homeowner agrees on said time. The customer isnt close to the shop, maybe 45 mins away or so (1-1/2 hrs of travel time). Tech shows up at 11:10am, and noone is home. Tech waits until 11:30am, noone shows. What do you folks feel is the best course of action here? If the tech sits in the driveway until 2pm, and noone ever shows, he is out 3 hours of work time, plus 1-2/2 hrs travel time. What do you folks feel is FAIR in this instance? Im curious to hear what the other side (customers' side) of this issue is. Time is money.
Thanks in advance!
Thanks in advance!