raybonz said:
Way to go! Who did you buy the kit from and what wrong parts were sent to you?
Ray
I bought the kit from The Chimney Depot in PA. After talking with the sales rep he said I needed what they call a short body Tee since I had little clearance at the bottom of my chimney. So we ordered a 5.5 inch insulated liner with the short body Tee. After the kit arrived I put it together not checking this out( my Bad) and found after getting it down the chimney with some trouble the snout for the Tee would not line up. Also the snout was too short. So I ordered a 24 inch snout and the next day I got to thinking about the short body Tee and measured it though the chimney. It seemed to me it was not the correct one. So I called them explained it to Joe and he agreed they had sent the wrong one. Their error. So I asked him to second day air it to me so it would arrive the same day as the longer snout. He said he would call be back and let me know if he could do this. No phone call! So the next day I called and a gal tracked the packages for me and said the snout would arrive today but the short body Tee would be the next day. So I asked to speak with Joe and asked him why he did not call me back. After some discussion we said good bye. So the next day after the part arrived I took the liner back out of the chimney, took off the Tee body and tried to install the new short body Tee. When I slid the short body Tee onto the liner it went on way to easy, in fact it was loose!! So I took it off and measured it, to find out it still was not the correct part. It was a short body Tee but made for a 6 inch liner not a 5.5 inch liner. Needless to say I was not a happy camper. So I called Joe up explained to him the problem, he said hold for a minute and connected me to tech support. I told the guy I did not need tech support, I needed someone that could send me the correct part! He made me explain to him what I had, then he agreed I had the wrong part, I was thinking like duh, I already know that. So back on the phone with Joe. This was on a Thursday. I told Joe I either wanted the correct part on my door step by Sat. am or he could have the whole kit back. This meant a NDA Sat. delivery, oh well it was their mistake. Anyways the part arrived on Sat. and now all is good. Sorry for the long story, but I did leave out some of my discussion with Joe, lol.