Hi all-
We purchased this insert last December and have been generally pleased with the stove's performance, looks, etc. One issue I am wondering about though: cracked refractory tiles. After burning it pretty regularly (every other day at least) last season, I began to notice the tiles cracking, and the cracks growing bigger over time. The skinny tile right behind the andiron actually cracked all the way through into two pieces. I returned the cracked tiles to the dealer and they replaced them, no questions asked. The problem is now that I am starting to burn again this season, the new tiles are already starting to crack (hairline right now, do not appear to be going through the tiles). Have others experienced this? Am I doing something wrong, or is this normal and should be ignored? I usually burn it pretty hot to keep soot buildup to a minimum, but am by no means overfiring it or using green wood. Any thoughts, opinions, or ideas would be appreciated. Thanks!!
We purchased this insert last December and have been generally pleased with the stove's performance, looks, etc. One issue I am wondering about though: cracked refractory tiles. After burning it pretty regularly (every other day at least) last season, I began to notice the tiles cracking, and the cracks growing bigger over time. The skinny tile right behind the andiron actually cracked all the way through into two pieces. I returned the cracked tiles to the dealer and they replaced them, no questions asked. The problem is now that I am starting to burn again this season, the new tiles are already starting to crack (hairline right now, do not appear to be going through the tiles). Have others experienced this? Am I doing something wrong, or is this normal and should be ignored? I usually burn it pretty hot to keep soot buildup to a minimum, but am by no means overfiring it or using green wood. Any thoughts, opinions, or ideas would be appreciated. Thanks!!