I hope I can explain this clearly enough without my husband, but if you have more questions, he can answer them later.
The situation:
The ash pot in our P68 Harman builds up ash and seems to be unable to use the vent "holes" to move it off the ash pot. The ash builds up, and builds up, causing the stove to run inefficiently, as well as force the flame to go up over the pile, causing the glass to get a film over it.
Things we have tried:
1) PLEASE don't tell us to clean the stove. My husband is a "neat freak" and I can assure you, that stove is clean. When he cleans it (more than once a month) it isn't just open it, take the ashes out, wipe down the glass, it is a complete suction job inside and out. We did the different tests that our dealer suggested (insert a flashlight, go outside, yes, we can "see the light") to make sure there is no obstruction, and there is nothing. Trust me, you could (almost) eat off this stove. (P.S. we use wood pellets)
2) We used the gauge from our Harman dealer and the air flow appears to be sufficient.
3) We thought maybe it was the gasket inside the burn pot mechanism, so we took it apart, replaced it with a new gasket. Seemed to work ok, but after about 2+ hours, the same problem occured.
Any other ideas? Hopefully you understand my question. When we look at other P68 stoves (owned by neighbors and the dealer), it is obvious to see that the ashes are pushed off the plate by the holes, and they flicker around the inside of the stove landing happily at the bottom. That is not happening with ours. Why?
Thanks!
The situation:
The ash pot in our P68 Harman builds up ash and seems to be unable to use the vent "holes" to move it off the ash pot. The ash builds up, and builds up, causing the stove to run inefficiently, as well as force the flame to go up over the pile, causing the glass to get a film over it.
Things we have tried:
1) PLEASE don't tell us to clean the stove. My husband is a "neat freak" and I can assure you, that stove is clean. When he cleans it (more than once a month) it isn't just open it, take the ashes out, wipe down the glass, it is a complete suction job inside and out. We did the different tests that our dealer suggested (insert a flashlight, go outside, yes, we can "see the light") to make sure there is no obstruction, and there is nothing. Trust me, you could (almost) eat off this stove. (P.S. we use wood pellets)
2) We used the gauge from our Harman dealer and the air flow appears to be sufficient.
3) We thought maybe it was the gasket inside the burn pot mechanism, so we took it apart, replaced it with a new gasket. Seemed to work ok, but after about 2+ hours, the same problem occured.
Any other ideas? Hopefully you understand my question. When we look at other P68 stoves (owned by neighbors and the dealer), it is obvious to see that the ashes are pushed off the plate by the holes, and they flicker around the inside of the stove landing happily at the bottom. That is not happening with ours. Why?
Thanks!