Posting this for a buddy. I believe he has a 25PDVC and several times the upper auger has stopped and the stove shuts off.. Once I believe the auger motor failed and Englander sent him a new one which he replaced. He has mentioned the set screw several times. He cleans the fines from the pellets and this alleviates the problem. Seems there is a build up on the auger. I mentioned he should change pellets, right now he is burning ACP. I can't get to his place due to work issues so I told him I would post his problem here and see what happens. Perhaps someone has a fix? Thanks in advance.
Schoondog
Schoondog