1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
  1. Mainer2013

    Mainer2013 New Member

    Oct 9, 2013
    I have a enviro empress pellet insert. I have had it sine june and still feel that I have not figured it out. After 2 bags of pellets the ash pan is completely full. Keep in mind it is an insert and my ash pan is only about an inch tall. And after 8 hours of burning the glass is is so dirty that I cannot hardly see the flame. But what alarms me the most is the residue on the glass is brown and all the ash in the pan is brown. I think I am not getting a complete burn of the pellet. I have tried various brands of pellets with no change. I have also tried all the damper setting and combustion settings with no luck. Here is a few pics of what I am talking about. Anybody got any ideas?

    Attached Files:

    Helpful Sponsor Ads!

  2. myhearthisonfuego

    myhearthisonfuego New Member

    Aug 3, 2013
    Central MA
    what kind and brand of pellets are you burning? open the damper all the way up, put combustion on 3 or 4, and feed rate down a tick maybe?
  3. krooser

    krooser Minister of Fire

    Jan 2, 2008
    Waupaca, WI
    The dirty glass is a problem if you burn on low… these stove like to run on med/high. Dealers will never tell you that a dirty glass will happen even with a higher burn… I clean mine every day or two.

    A sticky brown deposit usually means you need a little more air. When you make adjustments wait 15-20 minutes to see how the stove reacts to the change in settings.

Share This Page