Hello all....we're excited we got our new Pacific energy vista series D woodburning insert installed (although dealership was supposed to install vista LE). Installer showed us how to remove baffle when servicing insert. A few days later, being curious and mechanically inclined, I decided to remove baffle by myself. I did get it out of this compact and tight insert, but am now struggling trying to reinsert it. Called up our installer to ask how to insert it or what I'm missing...no help there, but instead questioned why I removed it. I think we got off on the wrong foot from the get go. (No apology from manager when they worked on the wrong flue of chimney - pulled off rain cap and damaged our water heater liner!) Anyways, if dealership doesn't want customer to service baffle, they should not show the customer....also, why does the owners manual describe this procedure also? Bottom line, if anybody has suggestions, detailed step by step guide or a goto link, we would immensely appreciate it. (Couldn't find much on you tube)....thanks.