I'm afraid you have lost her. You guys went right over what her primary concerns were after keeping her house heated..." but I’m a middle aged woman who hasn’t the time nor desire to be married to a wood only boiler. I’m looking to simplfy things. What happens during cold spells? How does the wood get into the firebox if I’m away?" So what do you say guys... how does she keep the pipes from freezing if she doesn't have an automatic fossil fuel backup. Listen to the customer.... I know I'm butting in but I want Gshep to know she is being heard.