1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

Breckwell.com! Are they still in business?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Tony K, Jan 18, 2013.

  1. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    First I lost/forgot my password for Breckwell website to order parts, my fault. So, I have been trying to order parts by phone, please hold we are experience a heavy volume of calls today recording, not a biggie. I have called 2 to 3 times a day for the past week holding about 10 to 15 minutes each time before hanging up. So this morning I tried to send an e-mail to customerservice@breckwell.com to have my password reset and I get this sent back: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: customerservice@breckwell.com

    So my question is has anyone ordered any parts from Breckwell lately?

    Thanks

    Helpful Sponsor Ads!





  2. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403
    Good luck. That might influence your next stove purchase, right?

    Eric
  3. bonesy

    bonesy Feeling the Heat

    Joined:
    Oct 6, 2011
    Messages:
    306
    Loc:
    NE PA
    I ordered combustion blower gaskets from them in the fall off the website. If you want to email them, goto the US Stove site and use their contact page.
  4. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,888
    Loc:
    Southcoast, MA
    US Stove bought Breckwell last year
  5. Bioburner

    Bioburner Minister of Fire

    Joined:
    Aug 4, 2012
    Messages:
    2,988
    Loc:
    West central Mn
    Figures, local store still has Brickwell products dated 2008.
  6. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    That's a fact! although I do have just about every replacement part I would need to keep the stove running except a BURNPOT!
    and you said it would be faster ordering from breckwell lol....
    Have a good one and thanks once again
  7. djs_net

    djs_net Member

    Joined:
    Nov 25, 2011
    Messages:
    181
    Loc:
    CT
    I had pretty good luck calling Breckwell last year but if they don't pick up the phones and the email bounces back, try the US Stove website and numbers instead. Good luck.
  8. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    Went to US Stove website and didn't see Breckwell parts! Found a ss burnpot on another site which actually was a few bucks cheaper so all set...Thanks
  9. phil san

    phil san Member

    Joined:
    Jul 15, 2008
    Messages:
    104
    Loc:
    South Shore, MA
    Just ordered from them 2weeks ago. Items came in 3 days. Use this link for forgot password or if you don't remember
    What email you used just re register.

    http://breckwell.com/index.php?option=com_registration&task=lostPassword

    I was just there and it's working fine.
  10. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,582
    Loc:
    Northwestern CT.
    Tony, Did you find a cast pot?
  11. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    No I did not. Had no choice but to get the ss burnpot as the cast one is ready to open up a good size hole, big enough to where the pellets could drop thru. Found one for $72.00 at
    http://woodheatstoves.com/stainless-steel-insert-replacement-p-9672.html?cPath=666_667. Wanted to get gaskets, C-G-105 but 14.00 to me is a bit expensive for one and I use 3 per year. Seems I paid 12.00 for 3 last time I got them. I did send an e-mail asking if the price was correct.
  12. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403
    Better read your warranty. Should be five years.

    Eric
  13. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    Eric, got to ask, 5 years on the stove or the purchased burnpot? I've had the stove since 2005 or 2006! Thanks
  14. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403
    5 yrs on the stove but the part should also have a warranty but not sure on the length.
  15. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    Thanks I'll check into it when the new burnpot gets here.
  16. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    173
    Loc:
    Northeast Ct
    Created a new account using wife's e-mail address, placed an order and it seems to have worked!

Share This Page