Breckwell.com! Are they still in business?

Tony K Posted By Tony K, Jan 18, 2013 at 6:16 AM

  1. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    First I lost/forgot my password for Breckwell website to order parts, my fault. So, I have been trying to order parts by phone, please hold we are experience a heavy volume of calls today recording, not a biggie. I have called 2 to 3 times a day for the past week holding about 10 to 15 minutes each time before hanging up. So this morning I tried to send an e-mail to customerservice@breckwell.com to have my password reset and I get this sent back: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: customerservice@breckwell.com

    So my question is has anyone ordered any parts from Breckwell lately?

    Thanks
     
  2. kinsmanstoves

    kinsmanstoves
    Minister of Fire 2.
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    Aug 29, 2007
    3,480
    501
    Loc:
    Ravenna, Ohio 44266
    Good luck. That might influence your next stove purchase, right?

    Eric
     
  3. bonesy

    bonesy
    Feeling the Heat 2.
    NULL
    

    Oct 6, 2011
    299
    34
    Loc:
    NE PA
    I ordered combustion blower gaskets from them in the fall off the website. If you want to email them, goto the US Stove site and use their contact page.
     
  4. smwilliamson

    smwilliamson
    Minister of Fire 2.
    NULL
    

    Dec 28, 2009
    4,484
    776
    Loc:
    Southcoast, MA
    US Stove bought Breckwell last year
     
  5. Bioburner

    Bioburner
    Moderator 2.
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    Staff Member

    Aug 4, 2012
    7,019
    1,459
    Loc:
    West central Mn
    Figures, local store still has Brickwell products dated 2008.
     
  6. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    That's a fact! although I do have just about every replacement part I would need to keep the stove running except a BURNPOT!
    and you said it would be faster ordering from breckwell lol....
    Have a good one and thanks once again
     
  7. djs_net

    djs_net
    Member 2.
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    Nov 25, 2011
    178
    14
    Loc:
    CT
    I had pretty good luck calling Breckwell last year but if they don't pick up the phones and the email bounces back, try the US Stove website and numbers instead. Good luck.
     
  8. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    Went to US Stove website and didn't see Breckwell parts! Found a ss burnpot on another site which actually was a few bucks cheaper so all set...Thanks
     
  9. phil san

    phil san
    Member 2.
    NULL
    

    Jul 15, 2008
    113
    3
    Loc:
    South Shore, MA
    Just ordered from them 2weeks ago. Items came in 3 days. Use this link for forgot password or if you don't remember
    What email you used just re register.

    http://breckwell.com/index.php?option=com_registration&task=lostPassword

    I was just there and it's working fine.
     
  10. jtakeman

    jtakeman
    Minister of Fire 2.
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    Dec 30, 2008
    13,496
    1,573
    Loc:
    Northwestern CT.
    Tony, Did you find a cast pot?
     
  11. Tony K

    Tony K
    Member 2.
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    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    No I did not. Had no choice but to get the ss burnpot as the cast one is ready to open up a good size hole, big enough to where the pellets could drop thru. Found one for $72.00 at
    http://woodheatstoves.com/stainless-steel-insert-replacement-p-9672.html?cPath=666_667. Wanted to get gaskets, C-G-105 but 14.00 to me is a bit expensive for one and I use 3 per year. Seems I paid 12.00 for 3 last time I got them. I did send an e-mail asking if the price was correct.
     
  12. kinsmanstoves

    kinsmanstoves
    Minister of Fire 2.
    NULL
    

    Aug 29, 2007
    3,480
    501
    Loc:
    Ravenna, Ohio 44266
    Better read your warranty. Should be five years.

    Eric
     
  13. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    Eric, got to ask, 5 years on the stove or the purchased burnpot? I've had the stove since 2005 or 2006! Thanks
     
  14. kinsmanstoves

    kinsmanstoves
    Minister of Fire 2.
    NULL
    

    Aug 29, 2007
    3,480
    501
    Loc:
    Ravenna, Ohio 44266
    5 yrs on the stove but the part should also have a warranty but not sure on the length.
     
  15. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    Thanks I'll check into it when the new burnpot gets here.
     
  16. Tony K

    Tony K
    Member 2.
    NULL
    

    Jan 11, 2009
    173
    7
    Loc:
    Northeast Ct
    Created a new account using wife's e-mail address, placed an order and it seems to have worked!
     

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