An installation does not go according to plan or code. Some clearance to combustibles is an issue (for an example) Usually what happens is the owner calls the dealerto see if there is anyway to reduce the clearance. Or in the case of it being a liner Is there any way I can install it without the insulation as stated in the manual to achieve UL tested listings. The next phone call is to the manufacturer to see if it is acceptable to be installed, lacking major point of its listing. It doesn’t work this way. The installer, dealer, or manufactures has no authority to change the listing. That’s right the manufacturer can’t advise an installation contrary to what has been written tested and proven. Once he submits a product to testing approval and proper installation listing, there is only one written correct way to install that appliance. He cannot change the testing results, The testing facility approves the sample stoves/liners and their listing specs. Along with the manufacturing process.. Called ISO 90. The manufacturer agrees to be random tested or submit periodic samples for re- testing to ensure the integrity of the manufacturing process. Also tested is the exact criteria of the manufacturing process, in order to receive the stamp of approval is UL. The only way the manufacture can revise the listing is to resubmit the product and specs to be tested and approved I telling you this to save you time and wasted phone calls The dealer can’t, nor manufacture, can advise any situation, contrary to what has been approved. Anyone who dose ,is in violationg the agreement of the approval process and the listing I learned how the process worked quite some time back. I was inspecting an assisted living project and happened to read the GE gas dryer manual early on. It required 2” clearances to combustibles. Well if you design a space for a 30” appliance. 30" in the rough stage, add sheet rock base board and door trim and add 4” for the vent. It is real hard to make that installation code compliant. They had the dryer sticking out past the wall into the cased opening area and installed the bifold doors (Wood doors) farthest front. I refused to pass the installation and issue occupancy cert till the issue was resolved. The Architect Claimed he called GE and was told that the clearances were an over kill and that the dryers did not need the required listed 2” clearance. So I asked for a stamped copy in writing from GE. First I get you don’t believe me response. Next I get a stamped letter from the architect stating his phone conversation with GE and talked to mike so in so in engineering in Huston Texas. Again here is my fax number I want it stamped in writing from GE. Not the answer he would accept. Mine you, this Architect is considered the guru of assisted living developments and is very well connected. 10 units are being held up pending occupancy and this guy starts dropping dimes to turn up the heat on me to release them. Another week goes by still no certified stamped fax from GE Again I call him and request it. Finally The state has called my commissioner numerous times my board of selectmen has scheduled a hearing to have me removed. My own boss commissioner is avoiding me. And the state is breathing down my neck. I even got a call from the state division of architect and engineering asking me what I was doing. Finally I made the call to GE. I identified myself and was passed on to the head of engineering. . I had the stamped architect’s letter in hand with the date he called and the person he spoke to. There was no Mike so in so that worked in engineering Even if there was such a person he could not advise clearance reductions. He then explained the entire certification process to me. Even he cannot suggest the reduction of clearances without certified testing and third party testing and approvals. I asked him to fax me a signed copy of this conversation and stating the approval process and also that mike so in so never worked there.. He does. The next night is the selectman’s meeting where I am going to be dismissed. I wanted to distance my boss from this as I did not want him to be axed along with me. Nobody knew I had the GE fax. I also wanted to see when chips were down who your real friends are. The Architect his lawyer. and many of the future residents crowd into the meeting room. The architect and lawyer are painting a picture of how I’m causing so much hardship for a $.10 issue and that I deserved to be removed. If I was an innocent bystander it was quite obvious that this inspector had to go. I would have dismissed him, if I believed how I was being portrayed. Finally I get a chance to defend my position and integrity. I present a copy of the dryer manual then the architect’ stamped letter then the fax from GE head of engineering. The chairwoman of the board starts reading the 4 pages I give her, Finishes them and makes a statement that the other members better read them before a motion is made. As the selectwoman is reading them I pass a copy to the architect’s lawyer. All of a sudden the lawyer and Architect leave the meeting and start discussing my GE letter out in the hall. Next thing I know they have left the building. Guess what I’m still an inspector. Believe me,, this is a very hard way to learn a lesson, caused a lot of lost sleep, I thought of quitting just not to go threw it. In the end opinion shifted and I was doing my job.