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Disappointing quadra fire service

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by Johnpolk, Apr 15, 2013.

  1. Coog

    Coog Burning Hunk

    Joined:
    Aug 28, 2012
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    North West Illinois
    I was having a problem with the 7100 blackening the glass. Didn't matter how hot I got it, the glass stayed black. I learned early on that Hearth and Home does not like to work directly with the owner. Fortunately I had a competent dealer that played the intermediary. They actually sent two technicians and determined that two interior welds were missing allowing air to enter the firebox. They plan to come back and set the welds. The wife is real excited about that.

    Growing kind of concerned about Quadrafire myself.

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  2. Pallet Pete

    Pallet Pete Guest

    Our Harmon bricks did the same thing until I put tsc bricks in it and we didn't even have it a year.

    Pete
  3. aansorge

    aansorge Minister of Fire

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    671
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    Southern Minnesota
    Enerzone (SBI) has been great to me...when my last fan went out they gave me two for free! Well, the local dealer did but I think it was ok'ed by SBI.
  4. northwinds

    northwinds Minister of Fire

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    south central WI
    I know I cracked my brick by loading too hard north/south. I also cracked the brick with the hole through it. The pumice bricks are expensive, but my
    maintenance costs on the Isle Royale, averaged over the years, has been miniscule.
  5. Jags

    Jags Moderate Moderator Staff Member

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    Northern IL
    I have yet to spend a dime after the initial purchase. 11 full winters beating the snot out of this thing. I have, however had to tap the upper right hinge pin back down...twice. The high maintenance is killing me.;lol
    Pallet Pete and Trilifter7 like this.
  6. Trilifter7

    Trilifter7 Feeling the Heat

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    Beavercreek Ohio
    I would have to say I am happy with how Quad and my dealer has handled my situation. They are replacing my entire burner assembly under warranty due to a sliding firebrick above my burners. My dealer came out and took pics to send to quad, no questions asked. Quad approved replacement and the dealer is handling all the labor. I'm just glad It happened now and not during the burn season!
  7. Joful

    Joful Minister of Fire

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    You guys with stoves too young to go to war or drink are just plain spoiled.
  8. Johnpolk

    Johnpolk Member

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    Sep 15, 2012
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    My hinge pins slide up also. I can live with that:). Is anyone here an expert on fire brick. I'm thinking about replacing the two broken bricks with ones from tractor central or menards. Only problem is those ones are not pumice. What's the difference? Is pumice a better insulator? Would it be enough of A difference to matter at all?
  9. Jags

    Jags Moderate Moderator Staff Member

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    The brick discussion has been severely beaten. The bottom line is: YES, there is a difference in reflective and absorption properties from one style of brick to the other. I always suggest to go with the style that the MFG used. They used it for a reason. Maybe it keeps the internal temps hotter, maybe it keeps more heat off of the skin of the stove (clearance to combustibles)...I don't know why they chose what they do, but they do.
  10. Johnpolk

    Johnpolk Member

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    I know they have the basic fire brick at most places, anyone know where to get pumice fire brick instead of going online
  11. Jags

    Jags Moderate Moderator Staff Member

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    If you know of any place that deals with supplies for forges, industrial furnace...places like that, it might be worthy of a phone call.

    Be aware that even in the pumice style brick, there are many variations for all sorts of different applications.
  12. Johnpolk

    Johnpolk Member

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    I went to menards and bought 2 ceramic bricks for $3 a piece. Also bought a carbide hole saw for $10. 5 minutes of drilling and ta da! I decided that buying 2 $40 pumice bricks from quadra fire was crazy. $80 would buy a lot of LP if my goal is to save money burning wood. Hopefully any performance difference is negligible with the ceramic brick
  13. Jags

    Jags Moderate Moderator Staff Member

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    For curiosity, do you have an IR thermo? If you do, it would be interesting to know if the surface area where you put those bricks is any different temps that surface area covered by the pumice style.
  14. Johnpolk

    Johnpolk Member

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    I will see if any differ temps but its in the rear of stove so would be hard to see if there is a difference
  15. Trilifter7

    Trilifter7 Feeling the Heat

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    Yea that could be hard to tell. I'll be curious to know if you notice any difference from them
  16. stoveguy2esw

    stoveguy2esw Minister of Fire

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    pull the pins out and scribble on them with a pencil. the usual reason for the pins walking up on this application is that the hinge hole in the door and the one on the stove body are not quite perfectly square to each other. applying graphite lubricates it a bit and with less traction in most cases gravity will hold them down better
    Trilifter7 likes this.
  17. Trilifter7

    Trilifter7 Feeling the Heat

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    Beavercreek Ohio
    That's a great idea! I'm going to try that on my pins

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