I bought our Enviro Mini-A just under a year ago, January 2010, and have burned almost a couple of tons since then. This fall, just starting on our second ton, I notice the burn pot liner had a hole, so that two holes blended into one. I called our dealer to order a new burn-pot liner. The company sent the wrong liner, twice. Six weeks after my first call, we finally got the replacement part, but by that time, our burn pot liner had severely deteriorated to a quarter-sized hole.
Are we doing something wrong? It was professionally cleaned last summer (after 4 months of use). I clean out the burn-pot liner a couple times a week, after 2-3 bags of pellets. As you can see by the pictures -- it actually looks rusty! First, a little piece will warp, then it burns away, creating a bigger and bigger and bigger hole -- In a stove less than one year old.
I've been using the new burn-pot liner for a couple of weeks now, and I can see the same place now has a little different color, browner than the rest of the burn-pot liner. I think it's just going to burn another hole. The hole is near the place where the fan blows air into the liner. Is this a basic defect of the stove, or do we have a setting wrong?
Our dealer is not very helpful. They appear to be displeased that we are bothering them with this, and offer no suggestions. (They just grunted when we showed them the hole). They originally installed the stove. We caught this before the 1-year warranty, but, I see that on stove parts, we have a 7-year warranty. Will we need a new burn-pot liner every year?
Thanks for your advice.
Are we doing something wrong? It was professionally cleaned last summer (after 4 months of use). I clean out the burn-pot liner a couple times a week, after 2-3 bags of pellets. As you can see by the pictures -- it actually looks rusty! First, a little piece will warp, then it burns away, creating a bigger and bigger and bigger hole -- In a stove less than one year old.
I've been using the new burn-pot liner for a couple of weeks now, and I can see the same place now has a little different color, browner than the rest of the burn-pot liner. I think it's just going to burn another hole. The hole is near the place where the fan blows air into the liner. Is this a basic defect of the stove, or do we have a setting wrong?
Our dealer is not very helpful. They appear to be displeased that we are bothering them with this, and offer no suggestions. (They just grunted when we showed them the hole). They originally installed the stove. We caught this before the 1-year warranty, but, I see that on stove parts, we have a 7-year warranty. Will we need a new burn-pot liner every year?
Thanks for your advice.