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Eric at Kinsman stoves to the rescue.

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by buildingmaint, Oct 4, 2011.

  1. buildingmaint

    buildingmaint Feeling the Heat

    Joined:
    Jan 19, 2007
    Messages:
    459
    Loc:
    Oil City PA
    Ordered 6 Breckwell Big E combustion gaskets from Eric last week, he called me and told me he was having problems getting them from his supplier. Said he would refund me my money, or wait until they come in. In the mean time in order to get my stove up and running ,I ordered one from Breckwell $4.95 + $16.95 shipping and handling. So I called Eric today and told him, I'd wait for the gaskets to come in, and he told me he had ONE in his shop he would send to me , today. Nice to know there are still some who value customer service and practice it.

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  2. smilejamaica

    smilejamaica Feeling the Heat

    Joined:
    Nov 24, 2008
    Messages:
    439
    Loc:
    hartford ct
    nice i love when someone will go the extra yard great customer service ..i do get a kick out of breckwells shipping charges they are so outragous

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