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Fiskars Maul - ugh....

Post in 'The Gear' started by Hawkeye, Jan 25, 2013.

  1. Hawkeye

    Hawkeye Member

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    2013012595153557.jpg OK, so after reading a lot about Fiskars mauls I bought one. An X27. Was excited to use it until after about 5 splits it did this.

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  2. Thistle

    Thistle Minister of Fire

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    Wow. I split about 12 cords dead mostly Red/Black Oak with my X25 from May 2011 to Jan. 2012.Plus almost 4 more cords mix of several species green & dead since then.Lowest temps were around 8-10 degrees fahrenheit.A few minor overstrikes,the teflon coating was gone within a month & that warning sticker is mostly scuffed & gone.

    But no cracks or other signs of stress.Its stored in semi-heated garage/shop year round,never gets below 50 in there,compared to unheated storage shed out back where the saws,gas & other tools are kept.


    How cold has it been in eastern Iowa the past several days? I havent split anything in about 3 weeks now.Possibly that's brittle from the cold,I know steel can chip easier when cold.
  3. schortie

    schortie Member

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    Whoa! Never thought I'd see that. Some defect for sure.

    Good thing there's a lifetime warranty - and that no one was hurt.
    PA Fire Bug and Shane N like this.
  4. Hawkeye

    Hawkeye Member

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    Thistle - Wasn't all that cold - maybe about 20 degrees.......It's been inside a heated garage before I went to cut this afternoon.

    Schortie - where can I find the lifetime warranty? I purchased the maul online. Hopefully I can write Fiskars and they'll take care of it........
  5. Danno77

    Danno77 Minister of Fire

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    Wowza. Never heard of something like that happening! Fear not, they'll get you taken care of.
    Shane N likes this.
  6. Backwoods Savage

    Backwoods Savage Minister of Fire

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    I've had that happen with a regular axe and wood handle. First strike, dead center of the log and I had the handle in my hand and the axe in the log. Of course there was no problem replacing it.
  7. loadstarken

    loadstarken Member

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    Hercules Hercules!

    So is the handle really hollow all the way up to the axe head?
    PA Fire Bug likes this.
  8. swagler85

    swagler85 Minister of Fire

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    I have a friend who broke one after much abuse, fiskars replaced it without e en asking questions. Should be able to call them and get a new one. Sucks you have to wait for shipping though.
  9. ArsenalDon

    ArsenalDon Minister of Fire

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    yuppers...had mine a while now...no issues...love it..call fiskars.
  10. albert1029

    albert1029 Feeling the Heat

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    they'll replace it...had to be a flaw...
    TreePointer likes this.
  11. Ralphie Boy

    Ralphie Boy Minister of Fire

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    That's awful and almost unbelievable!!!! Should be no problem getting it replaced. But that could also depend from whom you purchased it. Some manufacturers won't recognize the warranty if the merchandise wasn't purchased from an authorized dealer. For example, I've seen some of my cyclist friends get great deals on biocycle parts freom E-bay "companies" only to have the manufacturer deny their warrenty claims because the E-bay company was not an authorized dealer.
  12. cygnus

    cygnus Feeling the Heat

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    Holy cow! I've split about 5 cords with mine over the last three years and give a bit of extra abuse using the handle to twist open some tougher splits. I see no signs of any issue. I agree that there must have been a defect. I hope they are not trying to cut manufacturing costs as often happens with 'evolving' products.
  13. Hawkeye

    Hawkeye Member

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    OK so I got on the Fiskars website and found a section for "warranty claim". I filled it out and sent them the pic.

    Received a reply from them saying that unless they had further questions, they will send a new maul within 12-15 business days. We'll see if it shows up but for now would have to say I'm impressed with their customer service!
  14. Danno77

    Danno77 Minister of Fire

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    It will show up.
  15. Ralphie Boy

    Ralphie Boy Minister of Fire

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    That's great. I've always heard they are a stand up company. Don't have an X27 but I just received their X7 hatchet. Nice piece if equipment.
  16. WeldrDave

    WeldrDave Feeling the Heat

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    Wow!, done that with wood handles but not the X27.... I'm sure they'll stand by it.
  17. Lumber-Jack

    Lumber-Jack Minister of Fire

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    Thanks for posting the picture, that's the first broken Fiskars I have ever seen, although I've seen, and had, countless other types of mauls and axes. In fact every other axe or maul I've owned the head eventually works loose, and/or the handle breaks just below the head. I have serious doubts that the company that makes them would ever stand behind their product and replace them, they would just consider it normal wear and tear.
    I have a couple Fiskars and know they are great tools, but I also realistically know that they are not indestructible. Please keep us updated on how long it takes them to send you a replacement.

    BTW, did they question you as to how you broke it, or ask for a receipt?
    Shane N likes this.
  18. Paulywalnut

    Paulywalnut Minister of Fire

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    Wow, I've come up short with mine lots of times.
    Wacking the handle instead of the head, not a
    mark. Sure does sting the hands though. Good company
    You'll get a new one. Had to be a defective handle.
    Shane N likes this.
  19. Treacherous

    Treacherous Minister of Fire

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    Was this specific model made in Finland or China? I have a hatchet made in Finland but my machete is made in China.
  20. MasterMech

    MasterMech Guest

    _g

    This site/forum has got to be the #1 for Fiskars documentation, both positive and negative.
  21. NH_Wood

    NH_Wood Minister of Fire

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    It has to be a defect, since being run over with a tractor seems to be a cake-walk for the Fiskars - :) Glad you'll be getting a replacement - now to have fun thinking of what fun things to do with the head. Cheers!
  22. Hawkeye

    Hawkeye Member

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    I tried to look at the maul to see where it was made - couldn't find any markings. My guess would be China though.

    And they haven't asked any questions - although in the email I received from them saying they would replace it did say that they may contact me with questions. We'll have to see.

    As for what to do with the head. I used it as a wedge yesterday - didn't work too bad! :)
  23. Thistle

    Thistle Minister of Fire

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    Pics are very blurry,but my X25 says Fiskars then Finland underneath it on both the middle of ax head & back side of that sheath/carrying caddy.

    Attached Files:

  24. loadstarken

    loadstarken Member

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    Yes I quoted myself. Hehe

    How much do you want for the broken axe head if they don't request it to be returned?
  25. Hawkeye

    Hawkeye Member

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    Well, it does make a nice wedge! Would probably just keep it - would it even be worth the shipping?

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