Hello all from central Maine. I had a Glowboy pellet insert installed this year and have gone through 12 or so bags of Ashland pellets. I screen and vac my pellets, and I've had 3 jam ups right at the end of the auger just before the pellets drop down the chute to the burn pot. I am miffed at this point. I don't know what more I can do. Am I doomed with this stove. The auger feeds from the bottom of the bin and feeds upward, then the pellets drop down a chute into the pot. Yes, I clean the stove almost daily also. Thanks Jay.