well, can tell you from past experience what usually happens is, if for whatever reason (dealer dies, goes out of business, or even the customer wont allow them back in the house), Harman contacts the regional rep, and the regional rep gets with another retailer and asks them to service the unit. As the "other retailer", we simply get more warrantee money from Harman to fix the unit, due to the travel time, etc. So, not to be contrary and provocative, but since you didnt call another dealer or harman, you didnt really give them the chance to solve it? (maybe I am not seeing the whole picture here tho)