Yeah, you hit the nail on the head with this site - Harman refers everyone to the dealers and they are only rarely helpful, so that leaves this place - a great resource. I'm just getting statrted with the Oakwood and would say relax, everything I've heard indicates you won't get a good feel for all the ins and outs of these stove til the weather gets colder. Then you will have better draft, longer burns, less creosote, less soot, etc. I really even haven't tried for much secondary yet, but hope it's cold enough this weekend. For now just make sure you don't get the stove super hot. I measure temp on the stovetop, go up to 500 real quick, so I may need to check my gasket/seals. But even 600+ is not a prob, just not for extended periods. My big worry is my wife will throw a big load on and leave the air wide open and walk away! This isn't like the antique cooksove we had - it's a real burning MACHINE!