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Heat N Glo SkyTech II Remote problem

Post in 'It's a Gas!' started by nhdblfan, Dec 11, 2011.

  1. nhdblfan

    nhdblfan Member

    Joined:
    Jun 5, 2008
    Messages:
    178
    Loc:
    Central NH
    Hi all,
    trying to help a friend his HNG Remote issue (I not a "tech" but retired poolman who repaired 100's of swimming pool heaters and hope to be able to repair this with your kind help).

    It has a SKY Tech II RCT-MLT Transmitter/remote gas valve solenoid.
    He was having trouble with the remote flame adjustment but it seem remote will not work at all.
    Batteries new
    Checked codes match on remote/transmitter
    Checked for power at transmitter -plug has power.
    No beep when pressing "learn" and "mode"
    Hear click when switching from off-on at transmitte
    r.
    No power to solenoid at valve (120 DC correct?)
    Tapping solenoid/wiggle wires fires up unit

    Suspect transmitter issue but are components (transmitter-solenoid-remote) avail separately ? (looks to be about 200 for whole kit)
    Are these common trouble issues and what other tests should I be doing ?

    suggestions and help greatly appreciated,many thanks in advance

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  2. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,944
    Loc:
    Averill Park, NY, on Burden Lake II...
    United States
    email
    support@skytechsystem.com

    fax
    888-672-8024

    phone
    888-672-8929

    address
    9230 Conservation Way
    Fort Wayne, Indiana 46809

    HTH
  3. nhdblfan

    nhdblfan Member

    Joined:
    Jun 5, 2008
    Messages:
    178
    Loc:
    Central NH
    Thanks Bob

    I just emailed them,hope they can help.
    Dave
  4. nhdblfan

    nhdblfan Member

    Joined:
    Jun 5, 2008
    Messages:
    178
    Loc:
    Central NH
    Emailed them and the girl who answered claimed it was a "special made remote" for Heat N Glo.Called Heat N Glo they said call SkyTech

    ending up calling the tech support at SkyTech-one you gave us,they helped him locate and issue with the transmitter.

    lesson learned, call and ask to speak to a tech never a "cust service" rep.

    Thanks for the help and info Bob.
  5. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,944
    Loc:
    Averill Park, NY, on Burden Lake II...
    Any time!

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