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HELP! A piece of my stove's ceramic plate broke!

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by emt1581, Dec 10, 2012.

  1. emt1581

    emt1581 Minister of Fire

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    I have the VC Encore 2 in 1 wood stove. The other day I accidentally hit the large ceramic plate with the poker and it spit in half. It is the plate you take out to access the cat. The one with the sea shell carved on it.

    My stove shop has been closed for two days, is there any way to order one online? Is there an official name for that plate/piece?

    Any way to repair the one I have? It was a clean split right down the center.

    Thanks

    -Emt1581

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  2. KaptJaq

    KaptJaq Minister of Fire

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    You can usually order from sites like woodsmanpartsplus on the web :

    http://www.woodmanspartsplus.com/68/catalogs/Wood-and-Coal-Stove-Manufacturers-Cross-Reference.html

    Follow the link to find your stove and pick out the part... I think you are looking for the Refractory Access Panel $85 and in stock.

    There are other similar sites you can also check...


    KaptJaq
  3. Slow1

    Slow1 Minister of Fire

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    If you "poker" is one of those that looks like some sort of midieval weapon (one with the spike on the end) I suggest you find a tool that is more of a simple "L" instead - far more useful and less likely to cause damage. I've never understood why anyone needs to have a spike on the end of a stick in a wood stove.
  4. emt1581

    emt1581 Minister of Fire

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    That very well could be it. However, there are ZERO pictures of the piece anywhere online so I can't know for sure. I'm not sure how well you know the stove but is it the front-most piece of ceramic that would contact the wood directly and has a shell imprinted on it?

    Thanks!

    -Emt1581
  5. emt1581

    emt1581 Minister of Fire

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    I hit it with the rod, not the point. And it must have been broken before because I barely grazed it. It's not like I was stabbing away and slammed into it.

    In any case is there any compounds/glues that work to repair these or do they need to be replaced?

    Thanks

    -Emt1581
  6. slindo

    slindo Member

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    There was some talk of the refractory being guaranteed for life, and on early models that cover was very prone to breaking, so you might want to check with your dealer (or another VC dealer if you can't contact yours) to see if it is covered under warranty before you start putting out money. Don't mention the poker, but don't be surprised if they claim it's your fault and hence not guaranteed - the current owner of VC does not seem to be inclined to generosity on warranty issues. Still, worth a try.
  7. emt1581

    emt1581 Minister of Fire

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    Oh ok. Yeah I'm suprised it lasted this long to be honest. The way it is designed it just sits there. Nothing really holding it in place except three 1" contact points and gravity.

    I'd like to find that warranty/guarantee for life in writing. Kinda helps those that pick and choose what they will cover.

    Thanks!

    -Emt1581
  8. KaptJaq

    KaptJaq Minister of Fire

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    Woodstovepartsplus will have the parts diagram where you can see the part. The "access" part has a shell like imprint on it. Follow this link, pick out your manufacturer then stove model and you will see the parts diagram and the picture of your part (Diagram part number 46?).

    http://www.woodmanspartsplus.com/68/catalogs/Wood-and-Coal-Stove-Manufacturers-Cross-Reference.html

    Look up your stove on the Vermont Castings site to find all of the documentation for it. Warranties are usually in their installation/owners manual. Then use the contact form on the parent company site (http://mhsc.com/) to contact them. I have seen them work through the dealer to expedite warranty coverage.

    KaptJaq
  9. Joful

    Joful Minister of Fire

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    Many reports of these breaking on the new Encores... a few posting that they went thru several plates in their first year with the stove. Reading stories of these breaking plates was actually the deciding factor on me finding another old Jotul 12 instead of buying a new VC 2-in-1, as I was on the fence between the two for several weeks.

    There's a great thread with a lot of posts by NinoVitale, in which some speculated that VC had made improvements to the plate, as it seemed some were breaking them monthly, and others insisted they could not damage this plate on their stove if they tried. While not a solution to your immediate problem, it might be worth a read anyway, to see if you can decipher what this "design change" supposedly was.
  10. ddddddden

    ddddddden Minister of Fire

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    I would think that there would be a copy of the warranty with your manual/paperwork, but I'd worry more about having the receipt. Your dealer knows what the VC warranty says, and whether or not there have been problems with this piece; he/she will either cover this, or not. Waving around a copy of the warranty probably wouldn't make any difference, because it almost certainly has an exception for "misuse/abuse," and if they don't want to cover it, the dealer will simply take the position that you must have abused it.

  11. emt1581

    emt1581 Minister of Fire

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  12. ddddddden

    ddddddden Minister of Fire

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    I think this is what you need. . .from your original VC 2n1 thread. :)

    http://www.hearth.com/talk/threads/vermont-castings-encore-2-in-1.60640/

  13. emt1581

    emt1581 Minister of Fire

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    I appreciate that!!

    First I ripped apart my records trying to find the original receipt. However, because it was used with our taxes and other things that year, it was no where to be found. All I could find was the installers receipt. I actually contacted the stove dealer and they are emailing me my original receipt from Dec. 2010. So that is out of the way.

    As far as this plate, I didn't even hear it break. Again, it leads me to believe it actually happened when a log shifted or something along those lines. In any case, I know mine was one of the early ones so I am surprised it lasted this long. I am also worried what will happen if they ever stop making them. At that point I think it'll force me to get a new stove.

    Also, is there any harm in not having that plate in place during use until I get the replacement? The other plate is still in place protecting the cat. I just wanted to make sure I didn't need to remove the cat or do anything else to prevent damage until I get the new plate.

    Thanks!

    -Emt1581
  14. ddddddden

    ddddddden Minister of Fire

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    No problem. You might want to bookmark that thread, and in future, post there with any issues specific to your stove. . .sorta keep everything on the same page and help keep tabs on VC. :)

    Yeah, s#!+ happens inside a firebox, and it seems like that refractory material is a bit delicate for firebox duty. I *think* I gleaned from that thread that VC has revised the piece, but I don't have a quote for this. If you're really worried about future availability, get an extra piece, in addition to your replacement piece. You might have to pay for the extra, but having a spare might be worth it to you.

    I dunno. It *might* be okay to run with a crack, but I probably would not run with that piece totally removed. . .the back of the stove might get too hot or something.
  15. KaptJaq

    KaptJaq Minister of Fire

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    Your dealer should be handling the warranty claim with Vermont Castings. As long as he knows the install date he can file it. While it is good to have the receipt for your records it should not be necessary for warranty work. In most cases if the dealer puts the claim in, VC honors the warranty and the parts will be shipped to the dealer.

    If your dealer does not think it is covered, then you can contact VC directly to appeal. Some dealers do not like the way MHS reimburses for warranty work and try to avoid doing any.

    KaptJaq
  16. slindo

    slindo Member

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    Receipt should be a non-issue. Just about any serious biz these days uses computerized invoicing, and can print you a new receipt/invoice/bill-of-sale. It they can't (and if they say they can't they are probably trying to pull something) the check or credit card statement should do.

    VC has a real problem with durability. They'd be fools to start playing games with customers with legitimate claims since there are a lot of people out there who would love to buy a VC stove but are afraid to considering VCs recent history. VC can't afford more bad publicity. But does VC realize that?
  17. emt1581

    emt1581 Minister of Fire

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    Yeah I called the dealer twice for a copy of the receipt today and got a "Uhhh...ok...well we're going to have to dig through some boxes to find it...we'll call/email you in a while"...I still have no receipt. That's ok I can be a PITA when I need to light a fire under them.

    I also mentioned the reason I needed the receipt... dead silence in response.

    This could have been an off day but I better start seeing some results because I've sent a lot of business their way and that'll stop from no on if they don't move.

    -Emt1581
  18. KaptJaq

    KaptJaq Minister of Fire

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    If the dealer does not step up to bat on the warranty real soon I would, since the burning season is upon us, probably order the part online to get the stove back in service. That way I would have the time to work with the dealer and, if necessary, with Vermont Castings on the warranty issue. When I got the warranty replacement part I would hang onto it as a spare.

    KaptJaq
  19. slindo

    slindo Member

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    It's just too easy for disorganized businesses to put you off by phone or email. Time for a visit in person. Make a copy of the check or CC statement if you can find it, otherwise figure out when you bought it close as you can, print out the thread about problems with that part, and go to the shop and don't leave until they have given you an answer as to whether the part is covered or not - they can call VC while you are there if they don't know. If they tell you it isn't, insist that they give you contact info do you can contact VC directly and appeal. This is not as small a thing as it might sound, Monassen is one of those companies that does everything it can to make it hard for buyers to reach them directly.

    You really want to make the extra effort to establish whether the part covered under warranty of not, as you may be needing a lot of them in the future.



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