I have had an ongoing issue with my Santa Fe stove that sometimes, for NO reason other than normal operational vibration, the metal fire box plate that you remove to clean the convection tubes will come loose and fall over the fire pot. The Auger continues to run happily, dumping pellets on top of the plate, not in the firepot. I have done all kinds of checks after cleaning to make sure the plate tab is in the notch that secures it, but still happens every once in a while. When it has in the past, the firebox gets starved of fuel, the fire dies, the sensors detect a fire fail, and it goes into a fault mode. In the past, I just cleaned out the fire box of all the spilled pellets, put the plate back in place, and hit the reset button. Now this is not great for a number of reasons, but today it got worse. I went down and discovered the plate was over the firepot, and the pellets had backed up. When I did the reset, the auger in the feed tube did not feed the pellets in the firebox. I could hear the auger motor running, but it wasn't the "normal" sound. Thinking the feed tube might be clogged, I shut it down, emptied the hopper and vacuumed out all the pellets from the feed tube. Then I put in a small amount of pellets and tried to start it up (hopper door closed, of course), and the auger motor did not turn on at all - I couldn't hear it. I know there are some sensors that are supposed to detect feed jams, as well as overheat, etc. but don't really know where to start on troubleshooting this. Can anyone here help? Thanks in advance.