Don't blame me, I wasn't the one who filled the hopper and dropped a knitted nylon glove into it... The man of the house (who was responsible for this fiasco) managed to get the bulk of the glove pulled out, but there is still a scrap stuck. The auger seems to move with the motor but the scrap is blocking pellets from going through. Am I totally committed to an expensive service call or is there a way to disengage the auger from the motor or remove the auger to free up the blockage? Thanks in advance for any help, and feel free to come up with any and ALL jokes to pass on to the man.