I have a great contractor who installed my jotul. My jotul is Model: GF 100 DVII. He installed it about a year ago but it had been purchased many years before and was sitting boxed in my garage. Anyway, we cannot get the pilot light to work. My contractor thinks maybe the piping to vent the stove might not be right, but he is so good at everything he does, I just think there must be some other problem. Cannot find anyone to come and see what the problem might be. Gas stove insert people say they will not help me unless I bought it from them. The store I bought it from is no longer in business. I live in Central California near Santa Cruz. Anyone have any idea what I should do?