My stove is Piazzetta Sabrina, when the first day I lighted the stove, I got dirty glass.
I changed the installation as recommend, and change the pellets, no one works.
The glass got dirty after clean and use for 3hours, it's really weird.
And the gasket was burned after I used the stove no more than 200 hours.
I contect the dealer, but he doesn't have good idea, I did everything he said to me, and the problem still there.
So can I know which one know how should I do? Thank you very much.
The stove was install on Jan 22 2016, and I only use it on daytime. Turn on 7am-2pm or 3pm, and turn on again at 6pm, turn off at 9pm. I never use it at night, I'm afraid it not safe, because my kid always says she smell a smoke, I'm not so sure, but for safe, I only use it on daytime.
Even now, the gasket was burned, I could not believe that, becasue the stove works no more than 200 hours.
The funny thing is in my local store who sale "Sabrina", they install the stove just use straight pipe go through the wall, they even use the room fresh air instead of outdoor air. Just like the first picture. And the stove works look good. But it doesn't work on my stove.
I changed the installation as recommend, and change the pellets, no one works.
The glass got dirty after clean and use for 3hours, it's really weird.
And the gasket was burned after I used the stove no more than 200 hours.
I contect the dealer, but he doesn't have good idea, I did everything he said to me, and the problem still there.
So can I know which one know how should I do? Thank you very much.
The stove was install on Jan 22 2016, and I only use it on daytime. Turn on 7am-2pm or 3pm, and turn on again at 6pm, turn off at 9pm. I never use it at night, I'm afraid it not safe, because my kid always says she smell a smoke, I'm not so sure, but for safe, I only use it on daytime.
Even now, the gasket was burned, I could not believe that, becasue the stove works no more than 200 hours.
The funny thing is in my local store who sale "Sabrina", they install the stove just use straight pipe go through the wall, they even use the room fresh air instead of outdoor air. Just like the first picture. And the stove works look good. But it doesn't work on my stove.
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