Napoleon Techs/Dealers Help Please

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
Status
Not open for further replies.

Saltair

New Member
Hearth Supporter
Oct 29, 2008
69
Eastern ME
I had a service guy look at my stove two weeks ago as it just didn't seem to be working right and he decided the combustion fan was weak so he ordered a new one. A few days later the convection fan starts to grind some so I called the service guy and he added that to the order. It was all supposed to be in in a week, but as with everything surrounding this stove nothing has gone as planned. Yesterday I lost the ability to control the convection fan. It appears to be stuck on high so I guess it cant damage anything, but still its stuck. Acording to the manual its either a faulty control or a faulty override sensor. I pulled the purple wire of the sensor located above the combustion fan and still had no fan control. If I am reading the diagrams correct that is the 160F sensor and the problem is in the switch. Can sombody tell me if that is right? I will call the tech in the a.m. and add another part to the list to be replaced. I am starting to think I just need a new stove. These are pretty simple appliances there really isn't that much to break. There are only really three major moving parts and I need to replace two of them, and now I have electrical gremlins which is never good. This project has been a disaster from the beginning, and for the money I jave laid out I would expect A LOT more. My dealer is out of business so the service guy works for a dealer I didn't use.
 
i am starting to feel the same way with my nps40, got it from onitor of maine in bangor. its not my dealers fault but i have gone through 2 exhaust blower motors already, and the auto fan sensor is bricked, ordered it, waiting again for service.

i attribute the motors to the pellets but some of these stoves had alot of overspry in the inside electronics and had to be checked prior to setup/install. and then there was the smaller than normal lighter hole in the pot.

im at 2 strikes next one your out
 
I had the problem with the burn pot as well, and I also noticed the overspray inside the unit, there is also lose sealant in the hopper. I am waiting for replacement of both fans and now have a bad control. As I stated I am not very happy with the unit. I dont blame the dealer for the quality, though he is out of business for a reason, and the new place is running wide open with service calls so not having bought my stove from them I dont expect to be first in line, but they had no spares so now I am waiting for them to get parts while the stove falls apart. Lemon comes to mind.
 
Status
Not open for further replies.