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New Horizon Warranty

Post in 'The Boiler Room - Wood Boilers and Furnaces' started by Blue Tornado, Apr 1, 2013.

  1. WmFritz

    WmFritz Member

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    Glad it worked out for you.

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  2. nrcrash

    nrcrash Member

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    There goes mike trying to take a dig at ahona....

    ahona is one of the best companies I have ever had the pleasure of purchasing from and know that if Blue Tornado had purchased a boiler from them he wouldn't even be posting this thread because ahona would have taken care of him. Instead of having post this thread and having to badger New Horizon for a part that should have been covered.

    I realize that mike has a ongoing thing with trying to get into heated discussions with henfruit, but he's really just got to let it go.

    Its really sad that he has never dealt directly with ahona because his statements are unwarranted.
    muncybob likes this.
  3. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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    nrcrash: I was curious to the reason for Ahona putting that line in there Re: EKO boilers. It sounds to me like AHONA is trying to help EKO customers by having a solution. Seems like AHONA was proactive with out letting the cat out of the bag. Very wise business.
  4. PassionForFire&Water

    PassionForFire&Water Minister of Fire

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    During my visit at the ISH in Frankfurt a couple weeks ago I stopped by at ORLANSKY, before Orlan-EKO.
    Same owner, same players, same products, different color tough ... .
    Talked to the export manager, and I vaguely remember that he mentioned the name Ahona.
    Since then I'm wondering why would someone change a company name that's out there for 10-20 years.
    All the marketing efforts down the drain.

  5. You Vigas guys seem awful sensitve. I quoted and provided a link to the AHONA website. And then commented on their statement.

    When a company states that a competitors product is discontinued and or obsolete while that product is still being marketed and sold how would you characterize it?

    When the OP's warranty claim was not being covered in a timely manner I made comments about that not being good. Was that OK with you? Or do you think that I was unfairly attacking New Horizons with unwarranted claims? Seriously, if you can't take hearing anything but good things about your dealer I suggest you learn to use the ignore button.

    If I wanted to provide a dig about the AHONA and their statement I would have said something about their claim that the Viadrus line of boilers is one of the most popular imported boilers. Apparently it's so popular not only has no one on Hearth.com installed one, the only time it had been mentioned on Hearth.com as of this morning was when I quoted the Ahona statement.

    http://www.hearth.com/talk/search/11501611/?q=viadrus&o=date&c[node]=13

    Maybe Mark at Ahona is the Mother Theresa of boiler sales and can do no wrong. Or maybe he is the owner of a business trying to make money. Either way I was using his statement to explain my comments as to why the OP may be having a hard time to get his fan warrantied.
  6. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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  7. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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    Clarify for me if I am not correct please.

    Orlan is the brand/Manufacturer
    EKO is the model
    New Horizons is the importer/distributor

    The EKO model is the only model of the Orlan brand that is currently imported to the USA?
  8. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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  9. rkusek

    rkusek Minister of Fire

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    EKO-VIMAR ORLANSKI is the name on the manual I have from 2009 and I believe that is what is on my nameplate has as well. Looking at the new website the Orlan series is virtually identical including paint. I don't have that "EKO-VIMAR ORLANSKI" sticker on my upper door and this on has an EKOSTER2 controller. Some of the orignal EKO owners here had the original Ekoster celsius controller but most of us have the US version (RK2001US) shown in the manuals that reads in Fahrenheit and goes up to 195F as opposed to about 180F on the original Celsius versions.
    http://newhorizoncorp.com/PDF/ekomanualNA07.pdf

    New Horizon may or may not still be a distributor and since his website shows the 60 & 80 models out of stock that may very well be the case. AHONA may have stocked up on wear parts to serve some of their original customers and that is great. I have been thinking about getting a few items myself to have on hand. I don't think the boiler is going away and given the large user base it would be hard to believe getting parts in the future would not be possible. Buying a boiler from a new company with a very small user base would actually scare me more.
  10. stee6043

    stee6043 Minister of Fire

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    I'm 87.8% sure my 2007/2008 version EKO has "EKO Orlanski" as the manufacturer listed on all of the documentation and even the labeling on the boiler. They've been playing around with branding for a while as evidenced by the changes in color and skin of the EKO line a year or two back. I could be wrong but I don't think using "Orlanski" would be a changing of names for them...
  11. stee6043

    stee6043 Minister of Fire

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    Ahh you beat me to it. +1
  12. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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    "Thank you for purchasing an Orlan EKO Wood Gasification boiler"

    This is what it says in your Manual you posted under the introduction.
  13. NE WOOD BURNER

    NE WOOD BURNER Minister of Fire

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    Vigas VIMAR = Vimar company Vigas Model?


    pinto Ford
    sportster Harley

    Is Vimar Company owned by Vimar Orlanski? Or just coincidences with the names?
  14. maple1

    maple1 Minister of Fire

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    That wasn't my take.

    When I read the part about 'discontinued Ekos', I read that to say they aren't being made anymore.

    There seems to be conflicting stories on whether or not the Ekos are discontinued or not - so are they or aren't they? Undergoing a color change isn't exactly what I'd call 'discontinued'. If they are still being made, I'd say the Ahona wording is not quite right and misleading in saying they're 'discontinued'.

    I always kind of pictured boiler operators as a tougher sort - turns out they can be sensitive at times too. Who knew?

    ==c
    BoilerMan, mikefrommaine and Floydian like this.
  15. nrcrash

    nrcrash Member

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    Don't be foolish. I never claimed that Mark was like Mother Theresa!

    Now Saint Mark of AHONA sounds about right!!!!!!!
  16. rkusek

    rkusek Minister of Fire

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    So the Vigas and EKO must be cousins or half brothers or something like that.

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