PB 105 burnpot bubble issue update

wil lanfear Posted By wil lanfear, Oct 6, 2012 at 4:22 PM

  1. moey

    moey
    Minister of Fire 2.
    NULL
    

    Jul 12, 2012
    1,334
    328
    Loc:
    Southern Maine
    IMO they are one in the same in the customers eyes because of how their warranty service is setup.
     
  2. Centurion

    Centurion
    Member 2.
    NULL
    

    Nov 27, 2008
    112
    11
    Loc:
    Nr Albany, NY
    The Harman dealer is about a 1/4 mile from my home and all in all, they are very nice people and have always provided the parts that failed under warranty. Their service tech is also very nice. My problem is not so much the dealer per se but the fact that Harman has not made this dealer aware of this on going issue with the burnpot. Because they are not being told and that I am his only customer with the problem, they are looking at me as not operating the boiler properly. I really don't like the fact that my credability is now in question. Yesterday he told me that I shouldn't be keep my house at 72*. I told him a happy wife is a happy life! If there truely is a problem with my setup then tell me what is wrong instead of just throwing comments like that and if Harman would enlighten this dealer of the issue then they should be working with me to see that the problem gets resolved, not critisize me for having my thermostat set to 72*. I just can't believe that after 4 years, Harman engineering hasn't resolved this issue. Knowing that the warranty will soon expire, will Harman continue to replace the burnpot? I don't know but I won't only be frustrated but I will be POed.
     
  3. Ejectr

    Ejectr
    Minister of Fire 2.
    NULL
    

    Nov 1, 2009
    565
    54
    Loc:
    Brimfield, MA
    Doesn't matter if I bought it local or at a distance. They are out of business, so in Harman's eyes, I'm supposed to get my service from the dealer I purchased from??? What a stupid way to handle things. How can you get service from a place that doesn't exist anymore???!!! Goes along with the rest of their high and mighty, better than thou attitude. They SUCK!
     

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