Q&A Pellets no longer coming out...what to do?

QandA Posted By QandA, Nov 29, 2007 at 5:01 AM

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  1. QandA

    New Member 2.
    Staff Member

    Nov 27, 2012

    I am new to pellet inserts. I have used it for 2 weeks without problem. Today, the pellets no longer are falling into the burn pot. What can I look at prior to calling a repair technician?


    Well, the obvious is to see if pellets are in the hopper. If that is not the problem, it could be a number of things, including a loose set screw on the auger or a faulty control. The stove should be fully covered under warranty, but I'm afraid you'll have to call the service people to get it running.
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