1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)

Props to the folks at Sooteater

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by AnalogKid, Oct 4, 2013.

  1. AnalogKid

    AnalogKid Burning Hunk

    Joined:
    Oct 22, 2012
    Messages:
    186
    Loc:
    CT
    I ordered a Gardus Sooteater off Amazon (great price, $48/free ship) about two weeks ago. The item showed up a couple days later.

    I head out to get started on my sweep. I unbox the Sooteater and notice there is no user guide. No biggie, I'll pull it up on-line. I then realize it is missing the adapter to attach the rods to the drill and an allen key. Hmmmm...? I did I tried to come up with a temporary solution until I could get the proper adapter. No such luck.

    I sent an email directly to the customer service folks at Gardus explaining that I was missing user guide, allen key, and most importantly the drill adapter, and asked if they could please send one to me.

    Right away I got a reply, apologizing and telling me that a new kit will be sent immediately at no cost to me. Great! Missing stuff on it's way!

    When she said "kit", I assumed she was referring to the manual, key, and adapter as a 'kit'. Well, the following day I receive an entirely new Sooteater! A full duplicate of what I had already purchased, plus the items I was missing first time around.

    That folks, is stellar customer service! And, I used the Sooteater and the product rocks! Super easy to set-up and use, and does a fantastic job. Highly recommend.

    Now I have enough rods to do my fathers 30' chimney. :)

    Thanks Gardus, you guys rock!
    ImageUploadedByTapatalk1380897053.396269.jpg
    BIGDADDY and DanCorcoran like this.

    Helpful Sponsor Ads!





Share This Page