I recently purchased a one year old step top 5700. I currently have 3 small splits of maple on the bottom, with some newspaper, and small scraps of wood to start the fire. On top of those I have 3 splits of oak. I split them open and tested the splits. The oak are at 10%, and the maple is at 8% give or take a .5%. This is my second fire in this stove and I am having the same problem I had on the first fire. I cant get the stove to think about lighting with out the ash dump open. Here is a pic with the ash door open: here is my fire with the top air on full, and bottom lever all the way back, this is after 30 seconds of closing the ash dump: What is my problem? Am I not getting air? Could something be plugged? The glass is clear, and outside the smoke is clear, so what's up? I am used to an old smoke dragon papa bear, and right now I' am thinking I made the wrong decision.