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Sooteater. Great customer service.

Post in 'The Gear' started by HJsimpson, Feb 8, 2013.

  1. HJsimpson

    HJsimpson Burning Hunk

    Apr 17, 2011
    NE Indiana
    Well some how i managed to damage one of the rods last weekend doing my midseason cleaning. I just bought the second set at the end of September and used once before without any issue. I have been using the first set for almost 3 years now but had to clean from top and bottom to get all of my 40+ feet of chimney.
    Called Gardus monday to see if i was doing something wrong but didnt expect them to really do anything since the warranty was past. I was told that they have a strict quality standards but sometimes little problems still get through and that they would send me a replacement rod out same day. I recieved the rod Thursday. So i have to give 2 thumbs up to them for going above the warranty.

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  2. milleo

    milleo Feeling the Heat

    Aug 8, 2011
    Wow thats awesome customer service, I broke a rod also after about 5 uses, I should say my neighbor borrowed it and broke it! He offered to pay for replacement but I refused. I still have plenty of length left because I have a fairly short chimney.

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