Tassimo coffee maker

I have a BOSCH Tassimo Coffee Maker that cost over $100.00. For those who are not familiar, it makes individual cups from a small packet.
Anyway, it stopped working and I called the company.
The rep asked for identification numbers on the bottom of maker, asked what the problem was and asked how long I had owned it. I stated "two or three years"
After a brief wait, he asked my name and mailing address. I asked "what for"? and he informed me that they take care of customers and will send me a NEW maker and all they require is that I send them the old one and they pay postage!
Just refreshing to have some customer service in today's market.
Ooh--this maker is made in Germany

This is good to know. We have one as well. It is the greatest freaking thing ever. I can't even drink Starbucks or other so-called fancy coffee shop drinks without thinking about how much better mine is!

Maxwell house sells two of my favorite T-disks. One is Caramel Latte Macchiato and the other is just a regular Latte Espresso. They are sooooo good.

what sort of problems did you have with yours? I have only had to clean mine once since we got it, and also i found that if it starts being really weird, that if you clean the little lense that reads the T-disk barcode, that it can help a lot. this thing cost more than I've ever spent on a coffee maker, but it is sooooo worth it.

The problem was that I was making a cup of coffee and coffee was spilling all over counter. Lucky for me I was close by so I quickly shut it off. Upon cleanup, I noticed a small tear in the disk beside the punched discharge hole.
After this it would not heat and would not shut off--continued to dispense water.

Sometimes when it failed to work, I would simply run my finger across the barcode reader and it would work.

Quality customer service . . . something that some companies do very well at . . . and others fall flat on their face.

If I drank coffee this would make me take a pretty good look at this company.