Now ai have broken the pin that allows the lever to be raised to clean my exchange tubes. Does anyone know how to get that bar out to knock out the broken pin so I can replace it? I have also attached some photos of my settings and what I creosote buildup looks like. This thing cannot be working right.
At this point in time, this thing is not at all what I was barganing for. I feel like I have wasted $7k. My wife is totally pissed. There is absolutely no technical support. When I call Zennon, all he says is that I have to use dry wood. The wood I am burning is 15-20% on the inside. I am about to become Cozy Heat and New Horizons biggest detractor.
FYI, my primary openings are about 1/2 inch and my secondary is 6mm.
At this point in time, this thing is not at all what I was barganing for. I feel like I have wasted $7k. My wife is totally pissed. There is absolutely no technical support. When I call Zennon, all he says is that I have to use dry wood. The wood I am burning is 15-20% on the inside. I am about to become Cozy Heat and New Horizons biggest detractor.
FYI, my primary openings are about 1/2 inch and my secondary is 6mm.