Update--Englander Lower Auger--Warm Again

Hi There,
A couple of days ago I came downstairs and found that the stove had gone out. I knew I had pellets in the hopper so I was not sure what was up. After taking the pellets out of the hopper I found the top auger was working, but the lower was not.
I have the 2200 sq foot version and replaced the auger once already about a year ago. I would think that it should last over a few months since it obviously was not used during the summer months. Is there anything else I should look at as the culprit before I unhook from the wall(corner insall, hard to work back there). Maybe the vaccum switch or something??

Any advise would be greatly appreciated!

I feel your pain. Just replaced the lower auger at $142.00. No money for Christmas "spirit's" this year.

hi CJ ,

best thing i can tell you is to contact my shop and work with me or one of my techs to see whats up, the auger motor if its that new should not be giving you issues. tell ya what , contact our office and ask for me. i'll see about getting you back running again. number is 800-245-6489, i'll be in tomorrow from 8-5 eastern. please have the back cover off so we can look at some things when you call if possible , if you cannot be home to call , buzz me anyway i'll run you through some tips to check when you can be with the stove.

Thats the service follow up that made me feel comfortable buying from these guys. Luckily I haven't had any problems.

I am about to replace my fouth auger motor with my Englander 25PI (after 5 years and 3 tons of pellets). Something is not right with the windings on these motors.

What Englander won't tell you is that they are using the wrong type of motor for this function. The motor they are using in an intermittent duty motor and it is being used under a continuous duty load. They are putting the wrong motor in their machines. An intermittent motor that operates all the time will burn up in about a year and a half. Englander makes a lot of money selling auger motors to their customers.

have you been auditing our books?

This is the 3rd reply in a message about these motors. You have only 3 postings total....what gives? I am sure that its something personal, but to be honest if you are not going to give any help on the forum, why are you on it??? The 3 postings have the same info...what makes you think this? Any real world experiences that will help me, or just a vendeda against englander??

hey CJ, did you ever get up with my shop? have you got the unit up and running? if not , PM me a phone number im going to be in the office for a bit tomorrow, maybe i can give you a shout and we can take a look at it

CJ,

Here is some real world help for you. Please read the article found at http://findarticles.com/p/articles/mi_qa3726/is_/ai_n8884178

BTW I think the word that you are trying to spell is vendetta

from you're article
What, then, is intermittent duty? IEEE Standard 96 and NFPA 70B Chapter 4 define intermittent duty as "operation for alternate intervals of (1) load and no load; (2) load and rest; (3) load, no load, and rest."

NEMA MGI Section 10 defines "intermittent ratings" for motors as 5, 15, 30, and 60 minutes under full load.

Thus, an intermittent-duty motor does not run continuously. Rather, it is frequently either at "rest" or running unloaded.

That about destroys your argument
The motor runs constant
and it is either loaded based on the upper auger feeding pellets
or unloaded when the upper auger stops feeding pellets
if it is always loaded then you probably have a bind somewhere

Just to update my situation with my englander stove. Contrary to what other posters had mentioned about faulty motors, I found out that the root of my problem had to do with a Jam the size of New York on my upper AND lower augers. Got the jam out of the lower, but it fried the upper. I had to replace it, ordered the part online on a Sat and had the part Wed. We are all set now, thanks to Mike at Englander who called me at home to walk me through a minor problem with the vac switch(I mistakenly put them on the wrong plug) Thanks Mike and Englander!!