Backwoods Savage said:wkpoor said:Anyone ever notice how long these threads get when someone says their having a problem with their soapstone stove?
wkpoor, that should be a big plus to Woodstock owners and potential owners. If a problem arises, we attempt to find the fix and share things that work or fixes for any problems. I will many times also contact Woodstock to ask their opinion on various things that pop up in some threads and they are great in answering or maybe I'm just lucky to have a good contact there at Woodstock who has been in this business many, many years (not all with Woodstock either).
In addition, last fall when we finally got to their factory I was able to ask some questions that have popped up on here and I was able to ask several different folks about the same questions. Yes, I went right out and talked to some of the good folks who actually put these things together and also talked to the plant foreman along with the customer service reps. I even got to talk to the owner and later even talked with his wife. We had a grand time.
I think you missed my point. The reason the threads get so long is because there is obviously nothing wrong with a Woodstock stove. So if someone has an issue, like small door or not enough heat, it has to be the owner doesn't understand, instead of, maybe the door IS a little small for some people, or maybe it ISN'T big enough for all applications. I'm sure without a doubt it is a fine stove that is a good fit for most households, but just maybe there are a few out there it doesn't work for. Thats why there is more than one to choose from on the market.