Hello!
I'm brand new to the site. I bought an Imperial 25-IP in 2015 and it worked excellently for the first winter. This season, the heat was drastically reduced, even in setting 9. I've been back and forth with the customer service line but haven't really gotten anywhere. The heat blowing out is still very minimal and since we reset the control board, the blower doesn't even stay in anymore. It will turn on and blow heat out for a few minutes, then turn off. We have cleaned it out and unhooked and cleaned out the pipes and chimney as well. The advanced settings are set to 6-4-1. Could this be an issue with the room blower? We did also have a thermostat hooked up as well, however the stove started beeping just before this all started so we unhooked the thermostat thinking I it may have been the cause. It initially worked fine at the beginning of this past winter but hasn't worked properly for months. Any advice would be much appreciated!
I'm brand new to the site. I bought an Imperial 25-IP in 2015 and it worked excellently for the first winter. This season, the heat was drastically reduced, even in setting 9. I've been back and forth with the customer service line but haven't really gotten anywhere. The heat blowing out is still very minimal and since we reset the control board, the blower doesn't even stay in anymore. It will turn on and blow heat out for a few minutes, then turn off. We have cleaned it out and unhooked and cleaned out the pipes and chimney as well. The advanced settings are set to 6-4-1. Could this be an issue with the room blower? We did also have a thermostat hooked up as well, however the stove started beeping just before this all started so we unhooked the thermostat thinking I it may have been the cause. It initially worked fine at the beginning of this past winter but hasn't worked properly for months. Any advice would be much appreciated!