I had posted a message regarding the 2nd failure of the control board on my Breckwell P2000FS. You can read about it here.
https://www.hearth.com/econtent/index.php/forums/viewthread/30314/
Just wanted to give an update. William (Breckwell Tech Department) phoned me yesterday. We went through my trouble shooting process and agreed it was a board failure. Breckwell is sending me a new control board. I will say when I actually speak with the service department they are extremely helpfull. I am still concerned over the longevity of these boards, but I beleive Breckwell is doing all they can to support the product at this point. They do not consider the board failure last spring as a failure, as this board was part of a bad batch of boards they recieved from the board supplier. They stated that they have less than 3% board failure rate, and most of these failures will occur within ninety days of service. Which is approximatly the amount of service time on this board. Furthermore they stated if a board does not fail within the first year, it most likely will not fail due to component deffects within the control board.
Just wanted to give a public Thank-You to Breckwell for supporting the product.
Ron
https://www.hearth.com/econtent/index.php/forums/viewthread/30314/
Just wanted to give an update. William (Breckwell Tech Department) phoned me yesterday. We went through my trouble shooting process and agreed it was a board failure. Breckwell is sending me a new control board. I will say when I actually speak with the service department they are extremely helpfull. I am still concerned over the longevity of these boards, but I beleive Breckwell is doing all they can to support the product at this point. They do not consider the board failure last spring as a failure, as this board was part of a bad batch of boards they recieved from the board supplier. They stated that they have less than 3% board failure rate, and most of these failures will occur within ninety days of service. Which is approximatly the amount of service time on this board. Furthermore they stated if a board does not fail within the first year, it most likely will not fail due to component deffects within the control board.
Just wanted to give a public Thank-You to Breckwell for supporting the product.
Ron
