cab 50 problems

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coldinmich

coldinmich

New Member
Jun 9, 2013
36
michigan
Bought a cab 50 in nov and had problems since day one. Likes to shut down a lot, leaving the house very cold. I was told it may be the hopper lid switch. Where can I get a parts catalog to order parts.
Also, tons of ash. I can burn one bag and the firepot has lots of ash and needs cleaning. I have tried different types of pellets and always the same.
 
dang, my friend, where is the dealer here? that should be covered UNDER WARRANTY at no cost to you.....
 
CAB50s are new. So if you fix the problem come back here and post it. There are a few cab owners here that may be able to use the info later.


No issues with mine (one self-inflicted wound) , just finished 2nd year.

Call dealer.

Try to bypass the lid switch. If that doesn't work answer these:

When does it shut down? After initial pellet drop?

What state is it in when it shuts down? Fresh unburnt pellets in the pot? Ashe over flowing the pot?

Tested your door rope? This is what caused my self inflicted wound. I did the washer trick and it cured it.

How much is "a lot of ash"? Take a picture. Mine gets the hard build up and I scrap it once a week but I rarely see any true ash.

What does your window look like? Clear?

Have you witnessed the shutdown and hit the reset button on back? Did that fix it?
 
So let me get this straight.....you got the stove, had problems right away, and you didn't get the dealer to come out to fix it?

And this is the phone # you called? 1-877-427-3316
 
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crazy, but on page 4 of your manual (the warrantee), it includes labor in the warranty. Not travel time tho
 
Lousyweather said:
dang, my friend, where is the dealer here? that should be covered UNDER WARRANTY at no cost to you.....
Click to expand...

coldinmich said:
warranty is not worth the paper it is printed on. when I called the 1 800 number in the owners manual I was told I had to do the repair work.
Click to expand...

imacman said:
So let me get this straight.....you got the stove, had problems right away, and you didn't get the dealer to come out to fix it?

And this is the phone # you called? 1-877-427-3316
Click to expand...

Lousyweather said:
crazy, but on page 4 of your manual (the warrantee), it includes labor in the warranty. Not travel time tho
Click to expand...

Not all cab's are sold at dealers. They are also available at the boxstores and internet houses IIRC. So like the other box store brands I believe the owner assumes the repair. But Heatalator should supply the parts like the other box brands?
 
Parts manual:
(broken link removed to http://hearthnhome.com/downloads/serviceParts/ECO-CAB50.PDF)

Service manual:
(broken link removed to http://hearthnhome.com/downloads/communications/ECO%20PELLET_consumer_serv_man.pdf)

Hope this helps you ... just realized the other day that the manufacturers of Harman are the same as Heatilators and Quadra-Fires ... Hearth & Home Technologies. Likely a lot of you folks knew this but I didn't;lol (broken link removed to http://hearthnhome.com/brands/index.asp)
 
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Do you have an OAK installed?

From the manual:

IF ANY PART OF THE EXHAUST SYSTEM IS RESTRICTED, THE STOVE WILL BURN DIRTY WITH TALL LAZY FLAMES. THE STOVE MAY ALSO EXPERIENCE PROBLEMS WITH LIGHTING THE PELLET FUEL DUE TO THE REDUCED AIR FLOW THROUGH THE FIREPOT.

IF ANY PART OF THE EXHAUST SYSTEM IS BLOCKED, THE STOVE WILL NOT FEED BECAUSE THE VACUUM SWITCH WILL NOT ENGAGE. NORMALLY THE STOVE WILL HAVE BETWEEN .08 TO .16 INCHES OF WATER COLUMN IN THE FIREBOX WITH STOVE SET ON THE HIGH FEED RATE.



Follow the exhaust path and make sure it's clean:)
 
jtakeman said:
Not all cab's are sold at dealers. They are also available at the boxstores and internet houses IIRC. So like the other box store brands I believe the owner assumes the repair. But Heatalator should supply the parts like the other box brands?
Click to expand...

sure, once to "problem" is diagnosed (and if ya Big Boxed it, far as I am concerned, yer on yer own) ........I guess we are waiting for the OP to tell us where he or she got it?
 
Rough crowd not a single Welcome to the forums.

Welcome coldinmich, it appears that folks are snapping at the bit, they don't get a lot of burn issues this time of the year.

Could you please provide a list of the pellets you have tried along with a detailed part by part list of the exhaust system.

There is also a piece of metal that can be used to block off part of the air intake (under the burn pot) this should normally be fully open or completely removed and hopefully sitting somewhere in the area under the burn pot.

From your description it sounds like you have an air flow issue. There are a number of CAB owners on here and if you answer their questions I'm certain you will be burning fine.
 
Smokey's right - welcome to the forum coldinmich:)

If you were having problems, why didn't you drop in sooner;)

Search the forum for other issues with the cab50 - older version control box, pinched wires, etc. to check and rule out potential sources of your problems. Keep us posted on your progress...
 
I do not have a Cab 50 but I do have it's little brother, the PS-35. My issues have been the same as yours. We have tried 7 or 8 different kinds of pellets but the pot needs to be dumped every day with out fail or it will burn lazy. The ash build up after a week is extremely bad. It has done this since day one as well. The dealer has been here several times and they have never found a problem and approved of my installation. Feed rate is set as it should be if not a little low. Only pellets that we have used that worked at all are the green supremes from Lowes. I am told by other members that they are not the best pellets on the market but they work 10 times better than the cubex pellets in my stove.
 
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samdweezel05 said:
I do not have a Cab 50 but I do have it's little brother, the PS-35. My issues have been the same as yours. We have tried 7 or 8 different kinds of pellets but the pot needs to be dumped every day with out fail or it will burn lazy. The ash build up after a week is extremely bad. It has done this since day one as well. The dealer has been here several times and they have never found a problem and approved of my installation. Feed rate is set as it should be if not a little low. Only pellets that we have used that worked at all are the green supremes from Lowes. I am told by other members that they are not the best pellets on the market but they work 10 times better than the cubex pellets in my stove.
Click to expand...
Cubex has a bad lot last year and thousands of tons were replaced....give them another try. You also may want to look in to an outside air connection too, if you do not already have one.
 
somewhere around page 12 on your manual, there should be a maintenance chart.......correct me if Im wrong, but I believe it states that the burnpot should be dumped daily, or with each bag of pellets burned. It doesn't seem like its really operating any differently than expected, just an issue if you don't follow the instructions as per the manual. From a money standpoint, if you want less maintenance, there are other types/brands out there which require less maintenance......but they cost more. Ya get what ya pays for?
 
Don't know if this is possible, but is there any way on those units to increase airflow through the pot? A trim setting that can be cranked up? I know on my 10-cpm, when burning poorer quality pellets, or when I burned grass pellets, turning the comb. air setting up a few notches solved the pot build-up problem.
 
imacman said:
Don't know if this is possible, but is there any way on those units to increase airflow through the pot? A trim setting that can be cranked up? I know on my 10-cpm, when burning poorer quality pellets, or when I burned grass pellets, turning the comb. air setting up a few notches solved the pot build-up problem.
Click to expand...

other than to minimize restrictions, no
 
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