Castle serenity auger not feeding or turning at all

[ejr3453]

Hi,
I have a Castle Serenity approx 6 yrs old, recently had to replace the ignitor. While replacing I removed the auger motor, then reinstalled, after everything worked as normal for approx. One week. After that when starting I would get the indicator symbol on the controller that the auger was dropping pellets but nothing would happen. Took apart the stove again, when using the diagnostic mode with the auger motor removed, the motor would just vibrate for a second but not turn. I figured the motor was bad so I ordered a new one, just plugged the new motor in and ran a diagnostic before installing it back into the stove, the motor didn't spin at all and if I try to start the stove I get no indicator symbol on the controller that the motor is being signaled to drop pellets. I have recently replaced the vacuum switch within the last month and the hopper lid switch seems to be working from looking at the diagnostic screen. Just seeing if there is something I am missing, any help would be greatly appreciated.

 

[carslinger]

Did you have any luck fixing this? I am having the same issue. Thanks

 

[profdlp]

I have the same stove and it is also six years old. Fortunately, mine has not given me any problems. A motor which hums briefly then shuts down sounds like it is jammed. Can you get to the augur itself and make sure nothing is stuck somewhere?

 

[carslinger]

It is not jammed, I have taken it out and cleaned everything. Which way is the motor supposed to turn? Mine is turning counter clockwise very little.

 

[drtgreen]

Did you have any luck fixing this? I am having the same issue. Thanks

Did you figure this out? We are also having the same issue. So far we've cleaned out the auger by removing it, checked the temp switch control and the vacuum switch control by creating a wire jump. No luck. It still wont drop pellets at ignition. Worked no problem before replacing that darn ignitor.

 

[drtgreen]

Hi,
I have a Castle Serenity approx 6 yrs old, recently had to replace the ignitor. While replacing I removed the auger motor, then reinstalled, after everything worked as normal for approx. One week. After that when starting I would get the indicator symbol on the controller that the auger was dropping pellets but nothing would happen. Took apart the stove again, when using the diagnostic mode with the auger motor removed, the motor would just vibrate for a second but not turn. I figured the motor was bad so I ordered a new one, just plugged the new motor in and ran a diagnostic before installing it back into the stove, the motor didn't spin at all and if I try to start the stove I get no indicator symbol on the controller that the motor is being signaled to drop pellets. I have recently replaced the vacuum switch within the last month and the hopper lid switch seems to be working from looking at the diagnostic screen. Just seeing if there is something I am missing, any help would be greatly appreciated.

I am having the exact same issue. What fixed it?

 

[carslinger]

Did you figure this out? We are also having the same issue. So far we've cleaned out the auger by removing it, checked the temp switch control and the vacuum switch control by creating a wire jump. No luck. It still wont drop pellets at ignition. Worked no problem before replacing that darn ignitor.

I ended up talking to Alan at Castle, great guy. Mine is fixed! It ended up being the capacitor for the auger motor. Funny thing is the ignitor went at the same time.

 

[drtgreen]

I ended up talking to Alan at Castle, great guy. Mine is fixed! It ended up being the capacitor for the auger motor. Funny thing is the ignitor went at the same time.

Thank you, lol...can't find where the capacitor is but I'll figure it out

 

[rsh678]

I am having the exact same issue. What fixed it?

I had the same issue and it turned out to be the set screw that holds the auger motor into the base of the auger. It had come loose so the auger was not turning. I tightened it back up and it works perfectly now.