Drolet 65 not starting right

[KurSou]

Drolet 65 series shows Em. E on start up. There is pellets in there. Cannot use any buttons at all. Cannot shut down unless unplugged.

 

[johneh]

STOVE SHUTS OFF AND DISPLAYS WARNING CODE Possible Causes: Possible Remedies: (Unplug stove first when possible) 1. The hopper is out of pellets. Refill the hopper. 2. The burn pot holes are blocked. Remove the burn pot and clean it thoroughly. 3. The air inlet, interior chambers, or exhaust system is partly blocked. Follow all cleaning procedures in the maintenance section of the owner’s manual. 4. One of the two augers motor has failed. Remove the auger motor from the auger shaft and try to run the motor separately by pressing the fuel feed button on the control board. Make sure that the hopper lid is not open. If the motor turns, the shaft is jammed on something. If the motor does not turn, the motor is defective or there is a faulty connection with the control board. To remove the auger motor, take the rear louver off the stove body. Loosen the two screws holding the motor to the auger shaft. 5. One of the two auger shaft is jammed. Remove the auger shaft from the auger housing. Start by emptying the hopper. Take the rear louver off the stove body. Then take the auger motor off by removing the screws that hold the motor to the auger shaft. Once the motor is out, remove the four screws on the steel plate that holds the auger shaft to the auger housing. Then rotate the bottom end of the auger shaft down towards you until you can pull the shaft down out of the stove. After you have removed the shaft, inspect it for bent flights, burrs, or broken welds. Remove any foreign material that may have caused the jam. Also, check the auger housing for signs of damage such as burrs, rough spots, or grooves cut into the metal that could have caused a jam. Clean the auger housing thoroughly to remove all pellet dust. 6. The thermistor heat sensor has malfunctioned. The thermistor is a heat sensor located on the exhaust housing. Its function is to tell the control board that the unit has ignited properly by measuring the heat in the exhaust. The pellet stove will not start feeding pellets at the desired heat setting until it has received a signal from the thermistor heat sensor. If the thermistor heat sensor is bad, the unit will stop after the ignition cycle. If this situation occurs, call your dealer or technician.
Manual here

https://www.drolet.ca/file/45433A_08-01-2014.pdf