Englander 10CPM pellet stove not feeding

[JLCPlourde]

We have been trying get our pellet stove working for days. It was building up in the burn box, so last night we did a good clean. THen the blower stopped working. I did the diagnostic test, the blower worked during that. I reset the control panel to factory settings. I also checked the heat sensor to be sure it was connected and made sure that it was in pellet mode. Now the top auger isn't turning.

Help. I don't know what else to try. It is very cold up here and that is our only heat source!

 

[stoveguy2esw]

does the feed auger run if you hold the on button in?

 

[JLCPlourde]

Do you mean the button on the lid for the hopper? no... it doesn't work when I do that.

 

[stoveguy2esw]

no, actually the "on" button on the control board , if you hold the on button in does the auger run until you let go of it

 

[JLCPlourde]

No I haven't tried that but will asap....

 

[stoveguy2esw]

let me know what it does and we'll go from there

 

[JLCPlourde]

Yes, it does run when I push and hold the on button.

 

[stoveguy2esw]

ok, good , that means one of the lockout switches is the issue, look inside the front of the stove on the right side wall where the mixer shaft comes through the side wall into the front of the stove , just above this shaft is a small short tube which should be open at the end, this is the port for the vacuum switch make sure this tube is clear of ash. if its blocked the auger will not cycle

 

[stoveguy2esw]

any luck?

 

[JLCPlourde]

I cleaned that tube.. no luck....

 

[stoveguy2esw]

i sent you a PM