1. very poor customer support. ok dvd and documentation but have only spoken to mfr once after I gave up on calling and emailed them. now my emails go unanswered.
2. unit is about a month old and in that time I've been disappointed in its performance( as in btu production). thought I'd b doing a lot of sweating as some of my friends report. here is the rest of my story:
a. have used predominantly green supreme. tried a few other brands with similar results-firebox when it on mode tends to b in the 425 area with hot air blowing off the unit in the 150 area. disturbed about the inefficiency of the heat loss. did see a significant uptick in temp with natures own pellet from tractor supply but they don't carry it now. I sit a heavy piece of metal stock on the door and rest it against the vents to try to capture more heat and send it into the room area.
b. unit operates with a remote in on off mode with a 1 degree swing. set at 72 and unit correctly cuts out at 73 but doesn't seem to kick on at 71. I often see room temps of 68. maybe it is on at 71 but takes some time to raise the rooms temp up to setting.
c. use about a bag a day but of late ,a little more than a week, experiencing sooting of the glass predominantly around the hinged portion and the bottom. the firebox is blackened too. notice smoke leaving the vent pipe up the masonry 3" flue liner to the roof which I don't think occurred prior.
d. fire is yellowish for the first 3-5 inches then seems to orange up as it licks the bottom of the heat exchanger. upped the low air setting from 4 to 6 to c if I could make the fire hotter and taller. just a wee bit of bigness change really. nothing dramatic
e. if I really squeeze the door shut, I get a miniscule improvement but nothing significant. thinking maybe something minor with the gasket. bought a new one but haven't installed yet since unit is so new.
that's about it. looking for input to c if I can rid myself of sooting and get unit to perform better if that's a doable.
thanks
2. unit is about a month old and in that time I've been disappointed in its performance( as in btu production). thought I'd b doing a lot of sweating as some of my friends report. here is the rest of my story:
a. have used predominantly green supreme. tried a few other brands with similar results-firebox when it on mode tends to b in the 425 area with hot air blowing off the unit in the 150 area. disturbed about the inefficiency of the heat loss. did see a significant uptick in temp with natures own pellet from tractor supply but they don't carry it now. I sit a heavy piece of metal stock on the door and rest it against the vents to try to capture more heat and send it into the room area.
b. unit operates with a remote in on off mode with a 1 degree swing. set at 72 and unit correctly cuts out at 73 but doesn't seem to kick on at 71. I often see room temps of 68. maybe it is on at 71 but takes some time to raise the rooms temp up to setting.
c. use about a bag a day but of late ,a little more than a week, experiencing sooting of the glass predominantly around the hinged portion and the bottom. the firebox is blackened too. notice smoke leaving the vent pipe up the masonry 3" flue liner to the roof which I don't think occurred prior.
d. fire is yellowish for the first 3-5 inches then seems to orange up as it licks the bottom of the heat exchanger. upped the low air setting from 4 to 6 to c if I could make the fire hotter and taller. just a wee bit of bigness change really. nothing dramatic
e. if I really squeeze the door shut, I get a miniscule improvement but nothing significant. thinking maybe something minor with the gasket. bought a new one but haven't installed yet since unit is so new.
that's about it. looking for input to c if I can rid myself of sooting and get unit to perform better if that's a doable.
thanks