I have an Englander 25-pdv. Bought it brand new a week ago, and so far its been running great. I did call Englander to have the low fuel feed changed because the stove was cooking me out of the room, and its been great ever since, except the pellets now seem to burn to a hard crusty mass when I do my daily cleaning instead of a nice fine ash like I had the first couple of days. Do you guys think I need to change the low fuel AIR to make them burn more fine? Or do I have a pellet fuel quality issue? My settings are Low fuel feed = 3....Low fuel air = 4...I'm burning the premium hard wood Bare Foot brand pellets. Thank you!