The flame guide on the fire pot keeps getting pushed off. Pellets seem to feed into the fire pot at too high of a rate. At the moment I have the feed set on #3. I've had my Harman Accentra since 10/2004. Currently I'm using New England pellets. I've cleaned the stove & pipes. I scrape the fire pot once or twice a day after the flame guide has been pushed off & I've put it back in place. It'll burn fine for awhile & then the pellets pile up & push the guide off again and again. It's frustrating!!