We bought a new Accentra insert, 52,000 btu, and I installed it in November 2014. We've had issues with it from day 1 and our dealer doesn't want to hear from us anymore.
Issue #1: The exhaust pipe was initially hooked up wrong. I was confused on how to hook the pipes together and called the stove store. The salesman did not give the clearest advice and it was not done properly. We got 6 blinking lights and the stove would frequently shut down. The install guy came out and showed me what I had done wrong and the stove worked great for about 24 hours.
Issue #2: The stove doesn't put out much heat. It struggles to heat our LR to 66 degrees, and forget about the rest of the house. Worse, it is blowing through 2 bags per day and we are cold!
Issue #3: It runs very dirty. We were told by the salesman and also read in the manual that one bag of pellets will produce a cup of ash. Right now, one bag of pellets completely fills the ash pan. It requires a deep cleaning every single week.
What has been done: The repair guy came out to fix the exhaust pipe, but was not happy to hear from us again when we called to say it is running cold. He came out again and cleaned it. He does not feel there is a mechanical problem. He did not do a draft test.
In fact: He doesn't see a problem at all. Both he and the owner have implied that we are expecting too much from the stove. We live in an old, drafty house with little insulation. The room where the stove is located is full of doors and windows. He said that 66 is the best a pellet stove can do, despite the fact that the thermostat is 12 feet away. In addition, he said the salesman and Harman people exaggerate when they talk about ashes and one bag filling the pan is normal. I should note that while our living room is 66, the rest of our house (2600 sq ft) is 56.
We really don't expect the stove to heat our entire home. But we do expect to feel hot air--and not lukewarm--coming from it. We do expect it to heat the room it is in and not struggle to keep it at 66 or lower.
We are feeling sick about this purchase. We had to get a (small) second job to pay for it and it is seeming like a waste of money. At this point, I can't imagine why anyone would spend 4K on a stove that doesn't heat, requires constant cleaning and emptying, sucks up the pellets, and has no one to call if it isn't working.
If anyone can advise on what would make an Accentra 52i have low heat, excess ash, and high pellet usage, we would like to hear from you. We have tried every setting imaginable, but usually run it on stove temp, (room temp doesn't work at all--won't bring it to 70 degrees or whatever we put it on), feed rate of 4.
Eric
Issue #1: The exhaust pipe was initially hooked up wrong. I was confused on how to hook the pipes together and called the stove store. The salesman did not give the clearest advice and it was not done properly. We got 6 blinking lights and the stove would frequently shut down. The install guy came out and showed me what I had done wrong and the stove worked great for about 24 hours.
Issue #2: The stove doesn't put out much heat. It struggles to heat our LR to 66 degrees, and forget about the rest of the house. Worse, it is blowing through 2 bags per day and we are cold!
Issue #3: It runs very dirty. We were told by the salesman and also read in the manual that one bag of pellets will produce a cup of ash. Right now, one bag of pellets completely fills the ash pan. It requires a deep cleaning every single week.
What has been done: The repair guy came out to fix the exhaust pipe, but was not happy to hear from us again when we called to say it is running cold. He came out again and cleaned it. He does not feel there is a mechanical problem. He did not do a draft test.
In fact: He doesn't see a problem at all. Both he and the owner have implied that we are expecting too much from the stove. We live in an old, drafty house with little insulation. The room where the stove is located is full of doors and windows. He said that 66 is the best a pellet stove can do, despite the fact that the thermostat is 12 feet away. In addition, he said the salesman and Harman people exaggerate when they talk about ashes and one bag filling the pan is normal. I should note that while our living room is 66, the rest of our house (2600 sq ft) is 56.
We really don't expect the stove to heat our entire home. But we do expect to feel hot air--and not lukewarm--coming from it. We do expect it to heat the room it is in and not struggle to keep it at 66 or lower.
We are feeling sick about this purchase. We had to get a (small) second job to pay for it and it is seeming like a waste of money. At this point, I can't imagine why anyone would spend 4K on a stove that doesn't heat, requires constant cleaning and emptying, sucks up the pellets, and has no one to call if it isn't working.
If anyone can advise on what would make an Accentra 52i have low heat, excess ash, and high pellet usage, we would like to hear from you. We have tried every setting imaginable, but usually run it on stove temp, (room temp doesn't work at all--won't bring it to 70 degrees or whatever we put it on), feed rate of 4.
Eric
