This just happened to me, so you all know I'm human too.
Customer was having an issue ,the stove wasn't igniting. Check the igniter, bad...so we replaced it. I didn't do a full on cleaning of the unit cause I had just cleaned it about a month or so previously. AND...after I put the igniter in, I DIDN"T TEST IT cause the guy was in a hurry to go somewhere and I was late getting to the appointment.
He just tried to use the stove and it wasn't igniting. Went out and looked at it, everything was ok but it wasnt feeding pellets either...I ripped the thing apart trying to find the issue, cleaned the vent, put a ladder on the house and dropped a golf ball down the vent, no obstructions....was about ready to tell the guy we needed a new control board when I looked at it and noticed the igniter toggle switch was on Manual.
wah wah wah!
Customer was having an issue ,the stove wasn't igniting. Check the igniter, bad...so we replaced it. I didn't do a full on cleaning of the unit cause I had just cleaned it about a month or so previously. AND...after I put the igniter in, I DIDN"T TEST IT cause the guy was in a hurry to go somewhere and I was late getting to the appointment.
He just tried to use the stove and it wasn't igniting. Went out and looked at it, everything was ok but it wasnt feeding pellets either...I ripped the thing apart trying to find the issue, cleaned the vent, put a ladder on the house and dropped a golf ball down the vent, no obstructions....was about ready to tell the guy we needed a new control board when I looked at it and noticed the igniter toggle switch was on Manual.
wah wah wah!