thanks for reply.that's how i tested it but that opens a issue.i start feed on 4 and watch it for 2-3hrs and it's fine,1 inch ash lip on pot.then when i wake up 6-7hrs later ash pan is filled with unburnt pellets and pot is overflowing.i have to turn feed to 1.5 to stop the overflow and keep the 1 inch lip.but running stove on 1.5 feed and 4 is a world of heat difference.on warmer days it's ok but we have been at 0 to -20 temps for days at a time so the feed at 1.5 only heats my first floor to 66 degrees where feed at 4 heats it to 72.i have tried okanaga platnium,gold,hamers and turman pellets and same issue with them all.the stove is new in sept. 2014 and was working fine until last month.i give the stove a thorough cleaning every 5 days.
If it was working well before, and not now, something has changed - fuel, intake air, or exhaust..
Do you have an outside air kit? If so, have you checked the outside intake vent, and piping -> to the stove for any blockage?
Have you cleaned the exhaust piping -> up to the exhaust termination cap using a flexible rod / pellet brush ? (And visually inspected the exhaust piping and termination cap for any blockage?)
Was your stove installed by a dealer, and if so, have you contacted the dealer and described the issue?
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We are also new pellet burners here - and tried several brands of pellets when starting, in part to see which would work best w/ the stove, in part due to not having pellet supply on-hand. I had purchased a few bags of (Walmart) Pennington brand pellets, our stove did not like them - at all -. Stove started having burn issues after running those pellets through: lazy burn, lots of ash, etc. Adjusting combustion air / draft rate helped some, but it was a constant effort to keep the stove firing well.
I had to do a full 1-ton cleaning (removing side panels, access ports, cleaning w/ flexible plastic rods / brushes / vacuum / blowing out with compressed air), the exhaust ports from the exchanger tubes -> to the combustion motor were 75% or more blocked with ash. It was a mess..
* Again, we are 'newbie' pellet burners here, and our stove is way different than yours, but hope this helps: if your stove was a dealer-install, highly recommend giving them a call..