Hi folks. Long time lurker here, first time poster (in quite a while). I just resurrected a fireplace in our basement that was in pretty bad shape by having a local shop install a Heat N Glo insert and a liner set yesterday. I did the research for about a year on this forum & that was the model I finally settled on. The basement is always very cold and this unit really does the trick at warming the room up, the space was pretty un-livable prior to the install of this fireplace. Well the guys put the unit in yesterday and I did an initial 8 hour burn-in and everything ran fine. Turned it off overnight and let it go cold. Woke up this morning to start it up and it won't light. The pilot is still on, but I cannot get ignition via the remote or by doing it manually. I called the shop and we they are going to get a guy out here to look at it, but they cannot come out until next week. The thing is.. I was hoping to have a superbowl party tomorrow and showcase the new livable man-cave that I built. Without the fireplace running, the temp down here doesn't' get much above 60. Does anyone have any ideas what I can try while waiting for the tech to show up? Here's what I've done so far. Cut the gas, shut the whole unit down. Pulled out the wire push-plug connectors & re-seated all of them. Lit the pilot back on and turned the valve back to 'on'. Took off the glass, removed all the 'glowing ember' wool pieces & made sure all the holes were clear. Tried numerous times to restart it both via the remote & via the manual switch. Triple checked the remote to make sure it was not set on timer or a low temp thermostat. This unit is in the basement & it is a 2 story house. After doing my research here, I insisted that the installer put in 2 full length liners, one for exhaust & one for outside intake. I paid extra for it, normally they only put in a 4' piece for intake but I wanted to make sure I avoid any of the kinds of problems I'm having right now.. Anyone have any ideas ? Thanks alot. Pat S.