Newbie here. Builder installed -- in a new tiny summer cabin -- Vermont Castings ExtremeView 33XDV gas fireplace. It's converted to propane. No remote control or remote wall switch is installed - operates via thermostat. No fan is installed. Unit works fine.
We want to turn unit off for winter. The manual tells us to turn the gas knob to Off. (The biggest knob in photo below.) Nothing happens. Pilot is still going the next morning. There is nothing in the manual about turning the pilot light knob. We call dealer. He can barely remember the setup and tells us to turn the pilot light to Off, says it will stop the gas flow by doing that. He doesn't know anything about the gas knob. (!) Dealer insists this is what manual says to do, but it doesn't. (And cheat sheet attached to the unit itself also doesn't say this.) We call CFM and of course they are out of business and return you to the dealer. For the time being, we've left the pilot on and everything running as usual.
My questions: 1) If turning the gas knob to Off doesn't do anything, does that mean it's incorrectly installed? 2) If turning the pilot light knob to Off turns the fireplace off, why doesn't the manual SAY that? 3) Should I turn that gas knob to Off anyway, when I turn off the pilot light?
Any help is greatly appreciated!
Ruth
We want to turn unit off for winter. The manual tells us to turn the gas knob to Off. (The biggest knob in photo below.) Nothing happens. Pilot is still going the next morning. There is nothing in the manual about turning the pilot light knob. We call dealer. He can barely remember the setup and tells us to turn the pilot light to Off, says it will stop the gas flow by doing that. He doesn't know anything about the gas knob. (!) Dealer insists this is what manual says to do, but it doesn't. (And cheat sheet attached to the unit itself also doesn't say this.) We call CFM and of course they are out of business and return you to the dealer. For the time being, we've left the pilot on and everything running as usual.
My questions: 1) If turning the gas knob to Off doesn't do anything, does that mean it's incorrectly installed? 2) If turning the pilot light knob to Off turns the fireplace off, why doesn't the manual SAY that? 3) Should I turn that gas knob to Off anyway, when I turn off the pilot light?
Any help is greatly appreciated!
Ruth