I have been browsing this forum for a while and thought I would join up and introduce myself.
My name is Ben and I am the production manager for Eco Flame here in New Zealand. We are a New Zealand owned company that designs and manufactures pellet fires for the New Zealand market currently. We also sell pellet fuel.
This forum has been very helpful for me in understanding some of the problems that come with pellet fires, most of which as the installers etc on here have said is cleaning or education of the customer.
At the moment we have one model on the market, it looks a bit different to most of the Canadian/American Pellet fires but internally is a lot the same of course.
I am constantly looking at ways to make the fire innovative and come up with new ideas for ease of use for the customer. There are some great ideas as of late do to with removing clinker that I like a lot but I have some ideas of my own.
My biggest problem with customers when they use some fuel thats not so great is that they cannot use the auto start feature in the morning due to the buildup from the night before, fouling the burnpot.
We have a new model coming out soon that I intend to add a lot of changes to including a host of new improvements to it's current program.
If anyone has questions or maybe can enlighten me with some of their own pet hates with current Pellet Fire technology feel free to reply
Thanks,
Ben
My name is Ben and I am the production manager for Eco Flame here in New Zealand. We are a New Zealand owned company that designs and manufactures pellet fires for the New Zealand market currently. We also sell pellet fuel.
This forum has been very helpful for me in understanding some of the problems that come with pellet fires, most of which as the installers etc on here have said is cleaning or education of the customer.
At the moment we have one model on the market, it looks a bit different to most of the Canadian/American Pellet fires but internally is a lot the same of course.
I am constantly looking at ways to make the fire innovative and come up with new ideas for ease of use for the customer. There are some great ideas as of late do to with removing clinker that I like a lot but I have some ideas of my own.
My biggest problem with customers when they use some fuel thats not so great is that they cannot use the auto start feature in the morning due to the buildup from the night before, fouling the burnpot.
We have a new model coming out soon that I intend to add a lot of changes to including a host of new improvements to it's current program.
If anyone has questions or maybe can enlighten me with some of their own pet hates with current Pellet Fire technology feel free to reply
Thanks,
Ben